Enterprise Customer Success Lead: Growth & Renewals

Fable; Remote; CAD 125,000 - 140,000; Full time

Job summary

A leading technology accessibility firm in Toronto is seeking an Enterprise Customer Success Manager to enhance relationships with enterprise customers. This role involves managing the customer journey from onboarding to renewal and advocating for accessibility in product development. Ideal candidates will have 3+ years in customer success, experience in SaaS, and excellent relationship-building skills. The position offers a competitive salary up to $140,000 OTE, in a vibrant work environment that values inclusivity and collaboration.

Benefits

Health/Dental benefits

Inclusive and collaborative work environment

Qualifications

• 3+ years in Customer Success or Account Management role.
• 2+ years managing enterprise customer relationships.
• Experience with renewals and cross-functional deal coordination.
• Proficiency with CRM platforms.
• Experience in a startup environment.

Responsibilities

• Own the customer journey from onboarding to renewal.
• Drive feature adoption and create Success Plans.
• Manage renewal documentation and coordinate with teams.
• Build strong relationships and advocate for customers internally.

Skills

Customer Success Management

Account Management

Building customer relationships

Strategic guidance

Engagement analysis

Problem solving

Tools

HubSpot

Planhat

Job description

A leading technology accessibility firm in Toronto is seeking an Enterprise Customer Success Manager to enhance relationships with enterprise customers. This role involves managing the customer journey from onboarding to renewal and advocating for accessibility in product development. Ideal candidates will have 3+ years in customer success, experience in SaaS, and excellent relationship-building skills. The position offers a competitive salary up to $140,000 OTE, in a vibrant work environment that values inclusivity and collaboration.