E25-239 Program Manager – All Regions

Community Living Toronto; Toronto; On-site; CAD 71,000 - 84,000; Full time

Job summary

A community support organization in Toronto is seeking a Program Manager to provide leadership and manage day-to-day operations of residential and community programs. Key responsibilities include fiscal management, overseeing support teams, and ensuring high-quality services and supports for individuals served. This role requires strong supervisory experience, a background in human services, and proficiency with technology in a 24/7 operational environment.

Qualifications

• 5-7 years of relevant experience in a supervisory capacity.
• Registered or completed mandatory training.
• Knowledge of Collective Bargaining Agreement administration.

Responsibilities

• Lead oversight for day-to-day operations of programs.
• Manage recruitment and onboarding of supervisory staff.
• Ensure staff performance aligns with organizational goals.

Skills

Supervisory/management experience

Crisis Prevention training

Conflict management skills

Technology proficiency (MS Office)

Knowledge of developmental services

Education

College Diploma or Bachelor’s degree in human services

Job description

PROGRAM MANAGER

Base Assignment: Supported Living20 Spadina Road

Region: All Regions

Salary: $71,979.00 to $83,915.00 per annum

Hours: 37.5 hours per week

By submitting your application, you confirm that the information included is accurate and true. Misrepresentation or omission of facts in connection with your application may be sufficient cause for dismissal.

Applicants must have completed or be registered for all mandatory training – See Mandatory Training by Position.

When required, accommodations for disabilities will be provided, on request.

Email: [e-mail]

Qualifications

• College Diploma OR a Bachelor’s degree in human services or a related discipline. Training and/or certification in CPI (Crisis Prevention), Conflict Management, Leadership, Disability Studies, Applied Behavioural Analysis an asset.
• Minimum of 5 - 7 years of related experience in a supervisory/management capacity, including experience coordinating, scheduling, and supporting organizational activities and projects.
• Knowledge of administering a Collective Bargaining Agreement.
• Strong knowledge in behavioural/developmental services.
• Proficiency with technology including, but not limited to computers and MS Office (Excel, Word, Outlook), and other software programs needed to produce documents, reports, databases, presentations and communication vehicles for staff training and development.

Job Summary

The Program Manager is accountable for providing leadership, support, and oversight for the day-to-day operations for one or more residential, community support teams and/or community participation programs operated by Community Living Toronto. Responsibilities include planning and development of programs in their portfolio, and fiscal management. Manages a team of program supervisors within a 24/7 work environment, providing direction, assigning work tasks and projects, and ensuring staff perform optimally in accordance with their job description. Ensures the goals and objectives of the organization are met and that services and supports meet the highest professional standards, respect the dignity and rights of the people served, and meet the needs of all stakeholders including the individuals served, their families, government ministries, funders and community partners. Responds to escalated inquiries, requests, and/or concerns. Collaborates/partners with key stakeholders including government officials, healthcare and other service professionals, and personnel within Community Living Toronto and other organizations.

Responsibilities

Program Operations – Manages the day-to-day operations of one or more programs (e.g., residential, community support, employment, day, fee for service), ensuring sufficient staff coverage, maximizing operational effectiveness, and ensuring the execution of organizational policies and procedures. Ensures supports to individuals are aligned with person-directed plans, respectful of their dignity, rights and well-being and promote safe and healthy environments; adapts to the changing and increasingly complex needs of the individuals served by the organization (i.e., mental health, addictions, homelessness, autism) and ensures staff and supports are aligned to meet the changing needs. Develops and recommends strategic goals for the program(s), analyzing and balancing needs of key stakeholders market/funding opportunities, overall organizational strategic goals, and other relevant factors. Resolves moderately complex program concerns or issues, typically related to the department or functional area, which are sometimes sensitive or contentious; considers the needs and objectives of all key stakeholders before moving forward with the development of potential solutions. Financial Management – Identifies and evaluates financial needs for input into budgets on a per program basis; monitors, tracks, and reconciles program expenditures of all assigned cost centres to ensure effective use of all resources and fiscal accountability; exercises signing authority within prescribed organizational limits; authorizes petty cash and takes action to resolve problems or anomalies. Completes payroll for staff under their supervision; works closely with finance and human resources to address and correct any concerns. Conducts regular reviews of resident finances to ensure that accurate records are maintained and that policy and procedures are followed. Staffing, Training, and Development – Manages full cycle of recruitment and selection process including proactively identifying recruitment needs, screening, interviewing, hiring, onboarding and training of supervisory staff within areas of responsibility. Works diligently to create a strong team-based culture within staff groups through establishment of team norms, goal planning, regularly planned meetings, effective communication strategies and utilizing conflict resolution skills as needed. Performance Management – Provides feedback, guidance, and functional advice to supervisory staff concerning their performance at regular intervals and through annual performance appraisals. Coaches and mentors supervisors, proactively sharing and leveraging knowledge of the sector and the individuals served; inspires team members to find creative ways to overcome obstacles and strive for continuous improvement. Program Administration – Maintains appropriate schedules for each area of responsibility based on support needs; adjusts schedules as required by changing circumstances, filling in for staffing gaps as needed. Completes ongoing internal administrative tasks including reviewing and approving time-sheets, expense claims, and vacation requests. Provides monitoring of service delivery metrics, quality, program fidelity, and accountability as per the requirements set out by external stakeholders including funders; completes all required reports in a timely manner as per established target dates. Engages in collaborative problem solving approach with individuals, staff, families, colleagues and Director to seek solutions for day-to-day issues. Brings issues or concerns with respect to service quality, safety, staff education, training, and performance to the attention of the Senior Program Manager.