Donor Health and Product Suitability Coordinator

COMMUNITY BLOOD CTR INC; Appleton; On-site; CAD 45,000 - 65,000; Full time

Job summary

A community-focused blood center in Appleton seeks a Donor Health and Product Suitability Coordinator. This role is essential for ensuring compliance with regulations and coordinating post donation processes. Ideal candidates should have strong customer service skills, critical thinking ability, and a background in medical settings. Comprehensive benefits are offered, including health insurance, PTO, and a retirement plan.

Benefits

Health, vision, and dental insurance coverage

Health Savings Account (HSA)

PTO/Sick Time

Paid holidays

403(b) retirement savings plan with matching contributions

Employee Assistance Program

Discounted YMCA membership

Disability and life insurance

Qualifications

• 3+ years' experience in a medical clinic setting or hospital is preferred.
• Knowledge of medical terminology is essential.
• Excellent mentoring or coaching skills are required.

Responsibilities

• Ensure compliance with AABB and FDA regulations.
• Coordinate post donation evaluations and follow-ups.
• Maintain donor notification and reentry procedures.

Skills

Customer service excellence

Critical thinking

Organizational skills

Documentation review

Education

Associate's degree or equivalent experience

Job description

Do you like working behind-the-scenes, but want a job that impacts people in your community? Then consider becoming a Donor Health and Product Suitability Coordinator at The Community Blood Center. By joining our team, you’ll play a critical role in this life-saving mission.

JOB SUMMARY:
The Donor Health and Product Suitability Coordinator is responsible for maintaining andcoordinating Post Donation Information, Product Market Withdrawal/Recall, ProductContainment, Donor Deferral Review, Donor Notification and Donor Reaction processes while assuring that all American Association of Blood Bank (AABB), Food and Drug Administration (FDA) regulations, and CBC Standard Operating Procedures (SOPs) are followed.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):

• Exhibit exceptional customer service at all times. Interact professionally with donors, patients, and medical professionals.
• Evaluate and address staff and/or donor concerns regarding eligibility, post donation information and other medical related issues.
• Maintain, perform and coordinate Post Donation Information responsibilities including receiving, investigating, determining product impact and product containment related to the information received.
• Coordinate Post Transfusion Event Evaluation by communicating with donors regarding health history and arranging additional follow-up testing.
• Maintain, perform and coordinate blood donor reaction and injury procedures including communicating and following up with donors regarding donor reactions, arm injuries, and other medical related issues.
• Coordinate with blood center and customer staff to ensure the Recall and Market Withdrawal of blood products is timely and complete.
• Maintain, perform and coordinate Donor Deferral Review including the evaluation of possible impact on previous donations and donor safety.
• Resolve Duplicate Donor investigations.
• Maintain, perform and coordinate Donor Notification and Reentry procedures including communication with donors regarding test results, donation eligibility status and reentry.
• Comply with all policies and procedures as outlined in the CBC Team Member Handbook, CBC SOPs or directives. Follow established quality control practices.
• Participate in external conferences, training sessions and reading publications to maintain a level of expertise in job-related areas.

Job Qualification REQUIREMENTS:

• Associate’s degree or equivalent experience preferred.
• 3+ years’ experience in a medical clinic setting, hospital or other regulated environment is a plus.
• Knowledgeable in medical terminology
• Excellent critical thinking skills
• Excellent organizational, oral and written communication skills
• Effective mentoring/coaching skills
• Skilled in documentation review with special emphasis on details

BENEFITS AND PERKS:
We take care of our team — from competitive wages and valuable training to comprehensive benefits packages. Depending on hours worked, this position can offer:

• Health, vision, and dental insurance coverage
• Health Savings Account (HSA)
• PTO/Sick Time
• Paid holidays
• 403(b) retirement savings plan with matching contributions
• Employee Assistance Program
• Discounted YMCA membership
• Disability and life insurance
• Regular employee forums and committees — everyone on our team has a voice!