Dispatcher

Avenir Energy Ltd.; Vars; On-site; CAD 45,000 - 65,000; Full time

Job summary

A propane distribution company in Ontario is seeking a Dispatcher to manage propane deliveries and provide customer service support. The ideal candidate will communicate with drivers and prepare delivery ticket selections while also maintaining delivery records. Strong computer skills, especially in Microsoft Office, and previous experience in dispatching or customer service are essential for success in this fast-paced environment. The role offers benefits including comprehensive health coverage and retirement planning options.

Benefits

Comprehensive Benefits including virtual healthcare

Retirement Planning with employer matching

Generous vacation and time-off programs

Annual performance-based rewards

Qualifications

• Experience in dispatching or logistics is considered an asset.
• Proficiency in Microsoft Office is essential.
• Past customer service experience is required.

Responsibilities

• Manage delivery demand by communicating directly with drivers.
• Prepare delivery ticket selections and manage daily dispatching.
• Produce and review performance reports and make necessary adjustments.
• Ensure customer delivery parameters are reviewed and adjusted as needed.
• Troubleshoot truck computer systems and provide customer service support.

Skills

Dispatching and Logistics experience

Strong computer skills, including Microsoft Office

Customer service experience

Professional driving or fleet dispatching experience

Job description

About Avenir Energy Ltd.

Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast‑paced, customer‑focused, field‑based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.

At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success.

Benefits

• Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare
• Retirement Planning: RRSP and TFSA options with employer‑matching contributions to help you plan for your financial future
• Work‑Life Balance: Generous vacation, floater days, and flexible time‑off programs to ensure you have time to recharge
• Incentive Programs: Annual performance‑based rewards for both individual and company achievements

Job Summary

Reporting to the Operations Manager, the Dispatcher is responsible for dispatching of propane deliveries to customers as well as providing customer service support on incoming customer lines. This position is also responsible for assisting in the planning and forecasting of workloads based on the branch demands and growth.

Responsibilities

• Communicate directly with drivers (and brokers if applicable) to manage current and upcoming delivery demand
• Prepare delivery ticket selections within CUE and manage day‑to‑day dispatching within AWE
• Produce and review various reports: performance reports, make necessary adjustments (Kfactors), run out report, follow‑up with drivers, new and cancelled accounts report, outstanding tickets or special arrangement reports, truck reports
• Review accounts put on STOP or cancelled accounts to ensure tickets deleted
• Review and adjust customer account delivery parameters (tank size, K factor, HWH Flags etc.), as needed
• Review weekend and overnight customer service inquiries with respect to delivery and take required action
• Maintain DD table within CUE and communicate to delivery team as required
• Utilize CUE & AWE systems and reports to manage delivery operation
• Assist/Train other staff on CUE delivery tools (i.e. delivery record setup, K‑Factor, DD Due, Delivery profile etc.)
• Trouble‑shoot truck computer system and communicate with inside/outside support when necessary, with respect to AWE/CV30‑31 software, hardware issues
• Provide customer service support on incoming customer calls
• Awareness of Liquid Fuels Handling Code and other codes pertaining to the safe delivery of petroleum products

Qualifications

• Dispatching and Logistics experience considered an asset
• Must have strong computer skills, including Microsoft Office
• Customer service experience required, and
• Professional driving or fleet dispatching experience is an asset

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy’s employment policies. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. Only candidates selected for an interview will be contacted.

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