Director, Sales Operations

Medline Gruppe; Mississauga; On-site; CAD 120,000 - 160,000; Full time

Job summary

A prominent healthcare company is seeking a Director of Sales Operations to partner with the commercial organization. This role involves leading a team focused on optimizing sales operations and driving improvements through data-driven decision-making. The ideal candidate will have extensive leadership experience, strong project management skills, and the ability to communicate effectively across functions. This challenging position requires travel up to 50%. Join us in improving healthcare outcomes.

Benefits

Market competitive compensation

Paid vacation and personal days

Career growth and training programs

Fitness subsidy

Employee referral program

Qualifications

• 7-10 years experience, including 4 years managing people.
• Exceptional project management skills.
• Ability to preempt and resolve conflicts.

Responsibilities

• Support sales efforts with operational best practices.
• Review and recommend tools for productivity enhancement.
• Lead and mentor the sales operations team.

Skills

Leadership in a matrixed organization

Project management

Communication skills

Influencing and directing others

Analytical skills

Education

University Degree

Job description

Director, Sales Operations (LEA0101CJ)

Job Number: LEA0101CJ

Primary Location: Not specified

Other Locations: CA-ON-Toronto

Value Proposition

As a leading partner in healthcare, Medline Canada’s sole purpose is Together Improving Care – this means being deeply committed to the health and well‑being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast‑to‑coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including LTD & Insurance
• DPSP match program
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Lifeworks® Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well‑being
• Career growth and training programs
• Open communication with Senior Leaders
• Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit
• Employee referral program
• Education support programs
• Fitness subsidy
• Recognition programs
• Social activities
• And much more…

Job Summary

The Director, Sales Operations supports the commercial organization as a strategic partner to the business. Leads a team that is responsible for the development and optimization of business processes that impact the sales organization. Applies thought leadership to introduce innovative capabilities and execute the strategy through cross‑functional partnerships. Drives operational improvements across the business segment, leveraging quantitative rigor and business acumen. Cultivates long‑term relationships with key stakeholders through exceptional communication and negotiation skills.

Core Responsibilities

• Focus on supporting sales efforts to ensure operational best practices and data‑driven decision‑making.
• Review and recommend tools and processes in our efforts to manage customer activity including sales engagement, productivity & enablement, sales intelligence, and analytics & reporting, resulting in greater selling efficiencies.
• Create structure/systems in the business where it was lacking before, leverage experience and proficiencies to make improvements in the business.
• Manage overall programs and tasks related to operationalizing the programs of the aligned business segment.
• Strategically identify and implement continuous improvement initiatives to propel company growth.
• Monitor sales performance metrics, identify areas for enhancement, and implement solutions to enhance productivity and efficiency.
• Manage Monthly Business Reviews, Quarterly Business Reviews, and cadence reporting and metrics. Develop a deep understanding of the supported business segments and teams.
• Lead and mentor the sales operations team, fostering a culture of continuous improvement, creating cross‑functional synergies, and collaboration.

Qualifications

• University Degree
• Relevant business experience
• 7‑10 years of progressive experience, including at least 4 years of managing people
• Experience and skills in influencing, leading and directing individuals in a matrixed organization
• Exceptional project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross‑functional environment.
• Demonstrated ability for collaboration and influence, including adapting influencing approach.
• Proven strategic thinker with strong foundation in tactical execution and project management.
• Effective written and verbal communication skills and demonstrated ability to multi‑task and prioritize.
• Self‑starter with a passion for cross‑functional collaboration and strong ability to manage complexity and thrive in ambiguity.
• Ability to preempt and rapidly resolve conflicts and incorporate perspectives of others to achieve alignment.
• Position requires travel up to 50% for business purposes (in and out of province).

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast‑to‑coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons or people of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our Commitment to Accessibility

Medline Canada is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Equal Employment Opportunity Statement

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Medline is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e‑mail to [e-mail].

Veterans at Medline

Medline recognizes the experience and dedication veterans bring to the workplace. We take pride in the career paths provided to our employees. Our military employees add tremendous leadership skills and a broad range of talents which help us drive the healthcare solutions needed for today and tomorrow.