Director, National Operations, National Indigenous Practice

Life Benefit Solutions; Winnipeg; On-site; CAD 125,000 - 150,000; Full time

Job summary

A leading group insurance firm is seeking a National Director Indigenous Solutions Operations in Winnipeg. The role involves leading operations, enhancing service quality, and developing team capabilities. Candidates must have at least 10 years of operational experience, preferably in insurance or financial services. The company offers benefits like extended healthcare, retirement savings plans, and mental health support in an inclusive workplace.

Benefits

Extended health care and dental benefits

Retirement savings plan with company contributions

Health & Wellness offerings

Mental Health programs and support

Assistance for completion of industry designations

Qualifications

• 10 years of operational experience with a proven track record of achieving results.
• Prior experience in insurance/benefits, financial services, or professional services sectors.
• Ability to lead and develop others, inspiring and supporting confidence.

Responsibilities

• Lead operations for Indigenous solutions, streamlining processes and enhancing service.
• Ensure operational procedures adhere to legal standards and industry regulations.
• Recruit and onboard new team members, providing necessary training and support.

Skills

Leadership

Strategic planning

Communication

Resilience

Change management

Job description

We are seeking a National Director Indigenous Solutions Operations to join our team in Winnipeg MB. As the National Operations Director for Indigenous Solutions you will lead operations for Life Benefit Solutions Eagle Bay Financial and WP Pension & Benefits, taking ownership of all operations for the three practices.

Responsibilities

• Leverage National Client Management strategies and partner with national client relationship leaders to identify, develop, and implement process improvements to streamline operations and enhance service quality across the Indigenous practices
• Identify technology needs and collaborate on upgrades or new system implementations
• Promote the company’s core values such as exceptional client-service and integrity to strengthen team alignment
• Ensure that all operational procedures adhere to legal standards and industry regulations
• Oversee team leaders and provide coaching and mentoring to support client and people escalations
• Work with team leaders to identify and address bottlenecks in workflows or processes, creating solutions that empower leaders and enhance efficiency and morale
• Cultivate an environment of open communication where team members feel comfortable voicing concerns, sharing ideas, and providing feedback
• Identify high-potential employees to prepare them for potential new roles, building a sustainable team structure and succession plan as we evolve our practice
• Leverage tools and insights to understand and support caseload capacity to align and manage appropriate staffing needs
• Lead recruiting efforts for new team members in collaboration with PC Talent Acquisition, including participating in interviews to ensure candidates have the necessary skills and cultural fit
• In partnership with HR, review current onboarding procedures and provide leadership for new design as needed
• Manage onboarding programs for new hires ensuring they gain a thorough understanding of processes, values, and client expectations
• In partnership with HR and Enablement, develop and implement ongoing training programs for team members to keep them updated on industry regulations, technology changes, and service protocols
• Encourage and support team members in obtaining relevant certifications and stay informed about developments in group benefit and retirement services
• Organize cross-training sessions to ensure team members can cover multiple roles, enhancing flexibility and resilience in the team
• Review and update HR policy and standards in collaboration with PC Human Resources
• Collaborate with team members to set individual and team goals aligned with organizational objectives such as client satisfaction, efficiency, and compliance
• Conduct performance reviews of current team members to provide feedback, recognize achievements, and identify areas for improvement
• Foster a culture of accountability by defining clear performance expectations and supporting employees in meeting them
• Implement and/or help coordinate programs to recognize and reward high performance, bonuses, and recognition of employees
• Organize team-building events and activities to strengthen relationships, promote collaboration, and build morale
• Foster a diverse and inclusive work environment where team members from different backgrounds feel valued and included
• Donation request coordination
• Approve expense reports from staff and office expenses
• In partnership with leadership across practices, analyze budgets to track performance, generate reports, and share recommendations as needed

Requirements / What you will need

• The ability to lead and develop others – leading, encouraging, inspiring, and supporting others to develop confidence and capability
• Ability to lead change with a work environment that encourages creative thinking and maintains focus in high-pressure situations
• Resilience to function in environments with competing priorities and multiple stakeholders
• Strong strategy and program planning skills to take the bigger picture and break it into manageable steps
• Excellent written and verbal communication, with ability to adapt style to audience and collaborate with senior executives
• Drive for results with effective use of time and resources to achieve targets and business results, with accountability and adaptability

All-star candidates will have

• 10 years of operational experience with a proven track record of achieving results
• Prior experience in insurance / benefits, financial services, or professional services sectors an asset
• Expertise amalgamating teams
• Experience working in a highly growth-focused organization

What’s in it for you

• Make a significant contribution to the ongoing growth of an industry-leading organization
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations

Life Benefit Solutions, a Division of People Corporation, is a Group Insurance & Retirement Broker servicing Indigenous employers across Canada. We specialize in designing programs that support the unique needs of Indigenous and non-Indigenous employees and employers.

• Indigenous candidates are encouraged to self-declare

We are committed to providing an inclusive, accessible environment where all employees and clients feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out.

Required Experience: Director

Key Skills: Anti Money Laundering, Machine Shop, B2C, Account Management, Administration Support

Employment Type: Full-Time

Experience: years

Vacancy: 1