Director Cloud Operations and Reliability Engineering

McKesson’s Corporate; Toronto; On-site; CAD 130,000 - 160,000; Full time

Job summary

A healthcare technology firm is seeking a Director of Cloud Operations and Reliability Engineering in Toronto, Canada. This strategic leadership role involves ensuring the reliability and security of the cloud infrastructure, mentoring a global team, and driving innovation. The ideal candidate will have over 15 years of IT experience, with deep expertise in cloud operations, DevOps, and compliance frameworks. A competitive salary and benefits package is offered, reflecting the importance of this leadership position.

Qualifications

• 15+ years total experience in IT, including 6+ years in cloud operations leadership roles.
• Strong understanding of Site Reliability Engineering principles.
• Deep knowledge of public cloud platforms like AWS, Azure, GCP.

Responsibilities

• Ensure the reliability, scalability, and security of cloud infrastructure.
• Enforce cloud governance policies and ensure regulatory compliance.
• Promote the adoption of Infrastructure-as-Code and CI/CD pipelines.
• Inspire and mentor a team of cloud operation engineers and DevOps professionals.
• Monitor cloud expenditures and implement cost-effective strategies.

Skills

Cloud engineering

DevOps methodologies

Kubernetes

Multi-cloud ecosystems

Security best practices

Performance optimization

Leadership

Education

Bachelor’s or Master’s degree in Computer Science or equivalent

Tools

ServiceNow

Job description

Job Title

Director Cloud Operations and Reliability Engineering function. This strategic leadership role is pivotal in ensuring the reliability, scalability, and security of our cloud infrastructure. The ideal candidate will bring deep expertise in cloud engineering and operations, DevOps methodologies, Kubernetes and multi‑cloud ecosystems, along with a proven track record of leading high‑performing teams. The leader will be instrumental in driving continuous availability, performance optimization, and resilience across our cloud infrastructure.

Job Responsibilities

• Experience with P&L responsibility, technology budget management, and ROI optimization for enterprise platforms.
• Security & Compliance: Enforce cloud governance policies and ensure compliance with regulatory standards such as HIPAA and SOC 2. Champion security best practices across all cloud environments.
• DevOps & Automation: Promote the adoption of Infrastructure-as-Code (IaC), CI/CD pipelines, and automation frameworks to streamline operations and reduce manual overhead.
• Team Leadership: Inspire, mentor, and manage a global team of cloud operation engineers, SREs, and DevOps professionals. Cultivate a culture of collaboration, accountability, and continuous improvement.
• Cost Optimization: Monitor cloud expenditures and implement cost‑effective strategies without compromising performance or security.
• Innovation & Continuous Improvement: Stay abreast of emerging cloud technologies and trends and proactively recommend enhancements to improve service delivery and operational agility.

Minimum Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or equivalent experience.
• 15+ years total experience in IT, including 6+ years in cloud operations leadership roles.
• Strong understanding of Site Reliability Engineering (SRE) principles, including SLOs, SLIs, and error budgets.
• Deep knowledge of public cloud platforms (AWS, Azure, GCP), cloud‑native services, and hybrid architectures.
• Strong understanding of cloud operations, security, compliance frameworks, and risk management practices.
• Proficiency in ServiceNow reporting and dashboard tools for operational insights and performance monitoring.
• Demonstrated expertise in Kubernetes and containerization technologies, with a strong track record of designing, deploying, and managing scalable containerized applications.
• Experience in business process analysis and systems design in collaboration with cloud engineering and cybersecurity teams.
• Proven ability to drive cross‑functional collaboration and deliver exceptional customer outcomes.
• Excellent communication skills with the ability to engage effectively with both technical teams and senior executives.

Critical Skills

• 15+ years in IT operations, including 6+ years in cloud operations leadership roles.
• Hands‑on cloud leadership and handling of cloud operations.
• Experience leading large‑scale cloud migrations and operational transitions.
• Proven ability to drive cross‑functional collaboration and deliver exceptional customer outcomes.

Physical Requirements

General Office Demands.

Relocation assistance / allowance is not budgeted for this position.