Director, Client Delivery & Advisory — Lead SME Growth

BDC; Quebec; Hybrid; CAD 130,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Wellness & health spending account

Pension plan

Job summary

BDC is seeking a Director, Client Delivery, Advisory Services, to lead a regional team of experts providing high-impact management consulting to SME clients. The role emphasizes strong leadership, strategic thinking, and mentoring to maximize client outcomes and employee development.

The ideal candidate will drive delivery excellence, collaborate across regions, and stay ahead of evolving market trends to grow the Advisory Services practice.

Qualifications

• Bachelor’s degree in business, management, or related field; MBA preferred.
• 10+ years in management consulting, with 5+ years in a leadership role.
• Proven ability to lead consulting teams and deliver client projects.
• Strong knowledge of business environment and SMEs.
• Bilingual French/English required.
• Some travel will be required for regional team management.

Responsibilities

• Lead a regional team of in-house business advisors, providing guidance and mentoring to ensure high performance.
• Foster a culture of learning, operational rigor, and career development.
• Manage delivery resources (expertise, capacity, advisors, consultants) to meet regional needs.
• Oversee roster of regional delivery consultants (recruitment, onboarding, performance).
• Manage delivery pace and health of portfolio; mitigate risks to ensure on-time, within-scope delivery.
• Collaborate with Regional VP and Business Development Managers to drive growth and client satisfaction.
• Coordinate with Delivery Directors in other regions to standardize best practices.
• Align delivery team with client, BD, and internal workflows to meet expectations.
• Determine non-revenue activities aligned with strategy and market needs.
• Stay informed on market trends and client needs in the region.
• Work with Head of Expertise and Solutions Development to allocate capacity for solution development.
• Encourage cross-functional collaboration and knowledge sharing.
• Maintain regular field presence by joining client meetings and events.
• Build relationships with external organizations to enhance BDC’s value proposition.

Skills

Leadership

Strategic thinking

Communication

Bilingual FR/EN

Travel readiness

People management

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Education

Bachelor’s degree in business/management

MBA or equivalent preferred

Tools

Project management software

Job description

BDC is seeking a Director, Client Delivery, Advisory Services, to lead a regional team of experts providing high-impact management consulting to SME clients. The role emphasizes strong leadership, strategic thinking, and mentoring to maximize client outcomes and employee development.

The ideal candidate will drive delivery excellence, collaborate across regions, and stay ahead of evolving market trends to grow the Advisory Services practice.