Director, Service Delivery: Strategy, Growth & Leadership

ADP, Inc.; Toronto; Hybrid; CAD 144,600 - 194,600; Full time

Benefits offered by this job

Medical, Dental, Vision

Wellness program

Tuition reimbursement

Paid time off

Job summary

ADP Canada is seeking a Director, Service Delivery in Toronto, Ontario. You will oversee multiple service delivery teams to ensure efficient operations, high client satisfaction, and strong employee engagement across our Majors Upmarket Clients.

This role emphasizes leadership, strategic planning, and cross-functional collaboration to sustain growth. The position requires extensive experience in service delivery leadership, a focus on metrics like NPS and quality, and the ability to develop

Qualifications

• Previous experience leading Service delivery teams.
• At least 8 years of experience.
• At least 5 years of people leadership experience.
• Ability to manage a team and develop leaders.

Responsibilities

• Manage client practitioner relationships to address strategic matters and ensure timely resolution.
• Lead and develop leaders to meet staffing and performance goals.
• Communicate effectively to stakeholders and maintain alignment with organizational priorities.
• Plan for YE preparedness and execution while driving growth and retention.

Skills

Leadership experience

Client relationships

Strategic planning

Communication skills

Mentoring & development

Job description

ADP Canada is seeking a Director, Service Delivery in Toronto, Ontario. You will oversee multiple service delivery teams to ensure efficient operations, high client satisfaction, and strong employee engagement across our Majors Upmarket Clients.

This role emphasizes leadership, strategic planning, and cross-functional collaboration to sustain growth. The position requires extensive experience in service delivery leadership, a focus on metrics like NPS and quality, and the ability to develop