Cloud Services Team Lead: Growth & Client Impact

BDO Canada; Vancouver; On-site; CAD 97,000 - 147,000; Full time

Job summary

BDO Canada is seeking a Team Lead, Cloud Services to lead and grow our cloud services practice. You will work with leadership to close cloud business, identify new cloud solutions, and manage client relationships while overseeing the cloud analyst team to ensure quality, efficiency and compliance.

The role emphasizes growth, client engagement, and operational excellence with a strong focus on Microsoft cloud products and CRM-driven sales processes.

Qualifications

• Demonstrated experience managing a cloud services, sales, operations or support team.
• Experience in the technology consulting field, cloud solutions provider (Microsoft CSP) or similar and working closely with clients to drive pragmatic outcomes.
• Experience working for a Microsoft Partner, and exposure to products such as Microsoft Azure, Microsoft 365, Dynamics 365, or other cloud software vendors in one or more of the following areas: Cloud licensing, sales operations or pre-sales.
• Experience driving results using CRM or a pipeline/sales management tool.
• Having some form of technical background (e.g. IT managed services, software development, architecture, IT infrastructure, etc.).
• Demonstrating a passion for Cloud technology/services, emerging or innovative technologies and an interest in developing your expertise in the area.

Responsibilities

• Grow revenue and profitability by leading the cloud services team.
• Lead pre-sales initiatives, including client presentations and pricing models.
• Supervise the timely and accurate management of CRM including client follow-ups and sales pipeline.
• Manage high transactional cloud engagements against budget, timeline and scope.
• Act as a customer and team escalation contact and guide resolution of satisfaction concerns.
• Build deeper relationships with clients and expand the engagement footprint driving additional revenue.
• Oversee day-to-day operations of the cloud analyst team to ensure quality and efficiency.

Skills

Cloud leadership

CRM management

Microsoft Azure

Microsoft 365

Dynamics 365

Pre-sales

Technical background

Tools

CRM system

Job description

BDO Canada is seeking a Team Lead, Cloud Services to lead and grow our cloud services practice. You will work with leadership to close cloud business, identify new cloud solutions, and manage client relationships while overseeing the cloud analyst team to ensure quality, efficiency and compliance.

The role emphasizes growth, client engagement, and operational excellence with a strong focus on Microsoft cloud products and CRM-driven sales processes.