Client Support Team Lead – Hybrid & Growth

BDC; Vancouver; Hybrid; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Wellness & health spending account

Defined Benefit Pension Plan

Five personal days

Hybrid work model

Learning & development opportunities

Job summary

BDC in Vancouver, BC seeks a Team Lead, Client Support to lead a group of Client Support Coordinators delivering exceptional client experiences and supporting business development across the region.

The ideal candidate has 5+ years in client-facing roles or leadership, a business degree, and strong collaboration skills; you will drive performance, coach remote teams, and align with national objectives while benefiting from a hybrid work model and competitive benefits.

Qualifications

• 5+ years of experience in client support, client-facing roles, or team leadership.
• Strong collaboration and influencing skills across multiple stakeholders.
• Proficiency in CLICS and other BDC applications; advanced MS Office and web skills.

Responsibilities

• Recruit, onboard, and coach CSCs to achieve high performance and career growth.
• Monitor and manage team performance to ensure accountability, engagement, and achievement of business objectives.
• Provide regular feedback, mentorship, and recognition to build engagement and capability.
• Inspire and align your team with clear goals and shared purpose.
• Create an inclusive environment, coach for development, and celebrate achievements.
• Remove obstacles, prioritize effectively, and leverage resources to deliver results.
• Monitor and optimize workflows to improve efficiency and client satisfaction.
• Partner with Regional Director and Business Centre Managers to develop and implement operational objectives.

Skills

Team leadership

Client support

Collaboration

MS Office

Education

College diploma or bachelor’s degree in business administration

Tools

CLICS

Job description

BDC in Vancouver, BC seeks a Team Lead, Client Support to lead a group of Client Support Coordinators delivering exceptional client experiences and supporting business development across the region.

The ideal candidate has 5+ years in client-facing roles or leadership, a business degree, and strong collaboration skills; you will drive performance, coach remote teams, and align with national objectives while benefiting from a hybrid work model and competitive benefits.