Director, Business Transformation

PowerToFly; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

A leading global technology firm is seeking a Director of Business Transformation. This role involves leading complex transformation programs and driving business impact across the organization. The ideal candidate will have over 7 years of experience in business transformation, a strong background in M&A integrations, and expertise in AI-enabled projects. The position offers a flexible hybrid work model and emphasizes career development and employee wellbeing.

Benefits

Comprehensive benefit plans

Flexible vacation

Career development programs

Paid volunteer days

Qualifications

• 7+ years of experience in business transformation, program delivery, or operational leadership.
• Proven track record in AI-enabled transformation projects.
• Experience in mergers and acquisitions integration.

Responsibilities

• Develop and manage data-driven transformation program plans.
• Lead business integration efforts for smooth transitions.
• Create stakeholder engagement and communications plans.

Skills

Business transformation

Program delivery

Strategic execution

Operational leadership

Agile frameworks

Cross-functional collaboration

Education

MBA or other advanced degree

Tools

Salesforce

Gainsight

MS Planner

Teams

Job description

Overview

New Position: This position is open due to an existing vacancy to support our evolving business needs.

Director, Business Transformation – Corporates Segment

Hiring a transformation director who's led integrations, knows how to drive business impact, and excels at making change stick. If you've driven measurable results in complex B2B environments, this Corporates segment role is worth a conversation. You will lead and execute complex, strategic transformation programs and workstreams to drive successful business outcomes across the Corporates segment, with a focus on business integration initiatives.

Location: this is a hybrid position, can be located in any of our US/Canada office locations (Frisco, TX, Eagan, MN or Toronto)

About the Role

In this opportunity as a Director, Business Transformation, you will:

• Develop and manage end-to-end, data-driven transformation program plans and workstreams (e.g., backlogs, gap analyses, roadmaps, and core program materials).
• Lead M&A-related business integration efforts to ensure smooth transitions and value capture.
• Align program and workstream outcomes to Corporate Segment strategy, priorities, and customer value goals.
• Establish and run program governance and accountability routines to drive delivery excellence.
• Identify, assess, and escalate program risks/opportunities, providing clear mitigation actions and strategic recommendations.
• Proactively address resource gaps and delivery roadblocks; escalate critical issues with proposed solutions.
• Create and execute stakeholder engagement and communications plans to enable timely decisions across all levels.
• Embed robust change management into every phase of planning and execution to support adoption and sustained outcomes.
• Champion AI and continuous improvement to automate repetitive work, enable data-driven decisions, and scale innovation through shared lessons learned and efficient artifact management.

Success Metrics

• Revenue Growth, Commissionable Sales, and Retention
• NPS and eNPS
• Program performance (OKRs)
• Program impact and workstream outputs (sales targets, revenue retention, pipeline growth)
• Program Efficiency (deadlines, status, rate of outputs)
• Stakeholder satisfaction and engagement
• Successful integration of acquired businesses (synergies realized, cultural alignment, operational efficiency)
• AI adoption and enablement metrics (e.g., AI-driven process improvements, employee AI fluency, responsible AI use)

About You

You’re a fit for the role of Director, Business Transformation, if your background includes:

• 7+ years of experience in business transformation, program delivery, strategy execution, or operational leadership, preferably in SaaS or B2B enterprise environments.
• Proven track record of leading complex, cross-functional initiatives that deliver measurable business impact, including AI-enabled transformation projects.
• Experience driving mergers and acquisitions integration work including due diligence, integration planning, and post-merger integration execution.
• Strong strategic thinking skills with the ability to connect high-level objectives to day-to-day execution.
• Build trust and lead culture change through transparent communication and team alignment.
• Experience applying agile frameworks (e.g., scrum, Kanban, lean, OKRs) and collaboration tools to drive clarity, speed, and value delivery.
• Outstanding facilitation and collaboration skills, including the ability to bring together diverse stakeholders to navigate ambiguity.
• Executive presence and strong communication skills, both written and verbal, with the ability to articulate opportunities and risks to all levels of the organization.
• Comfortable operating in a matrixed organization with evolving priorities and limited structure.

Additional preferred qualifications

• Familiarity with transformation technologies and platforms such as Salesforce, Gainsight, Gong, or collaboration tools (e.g., Miro, MS Planner, Teams).
• Background in business integration, customer experience, GTM strategy, organizational design, and operational excellence.
• Strong working knowledge of systems, operations, or technical architecture—especially experience navigating cross-functional dependencies between platforms, data flows, and enterprise tools.
• MBA or other advanced degree.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Equal Employment Opportunity

Thomson Reuters is an Equal Employment Opportunity Employer providing a drug-free workplace. We are committed to a diverse and inclusive workplace. We will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected characteristic under applicable law.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are a global company with opportunities across locations and cultures and welcome applicants from all backgrounds.