DIGITAL STRATEGY MANAGER

Compass Group North America; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading foodservice company located in Peel Region, Mississauga, is looking for a Digital Strategy Manager to enhance technology solutions across the Sports & Entertainment and Remote Camp sectors. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for hospitality. You will oversee project management and collaborate closely with various stakeholders. Occasional travel within Canada is expected. Competitive compensation and growth opportunities available.

Qualifications

• Hands-on experience with technology in food service operations.
• Passion for food and hospitality.
• Experience in hospitality operations preferred.
• Ability to travel within Canada 30%-40% of the time.

Responsibilities

• Improve technology experience in Sports & Entertainment and Remote Camp sectors.
• Host meetings to consult on technology benefits.
• Manage project pipelines and budget calculations.
• Research and create business cases for new product development.
• Coordinate resources for successful technology launches.

Skills

Technical background in food service operations

Communication skills

Project management experience

Organizational skills

Experience with technology quoting

Tools

Microsoft PowerPoint

Microsoft Excel

Microsoft Office

Smartsheets

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Compass Digital?

We are a member of Compass Group North America the leading foodservice and support services company. We create remarkable customer experiences through the innovative design and development of technology products and services. Compass Digital began as an innovation startup and the team has since rapidly grown and now supports technology and innovation across all of North America. Compass digital is comprised of user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers, all of whom look at the world from a human perspective to rethink what’s possible in the areas of technology innovation and consumer engagement within the foodservice and hospitality industries. Join us.

About the Role

Compass Digital plays an integral part in driving growth in hospitality through technology innovation. The Digital Strategy team works all sectors to identify needs, goals, and opportunities to understand the right existing or net‑new technology solutions for each sector in the business.

The Digital Strategy Manager for Sports & Entertainment (S&E) and Remote Camps will work alongside the Senior Manager, Digital Strategy & Engagement to support these sectors and their businesses through technology. The Strategy Manager will be the main point of contact and subject matter expert in matters of technology for these businesses, providing them with support and expertise.

The Digital Strategy Manager’s purpose is to be the conduit between Compass Digital and Compass Group Canada’s Sports & Entertainment and Remote Camp Operations, Support Departments, Sales & Compass clients.

Job Summary

• Serve as a leader in improving the technology experience within Compass operations in the Sports & Entertainment and Remote Camp sectors
• Identify gaps in efficiencies and offerings and explore solutions from an Operations, Marketing, and/or technical perspective
• Host calls and meetings with business partners to consult on the benefits of technology in relation to food and hospitality growth and support
• Lead project discovery activities for technology deployments, provide solutioning support, and determine the best technology solution for the project.
• Manage project pipelines, provide budget calculations, provide quotations, and serve as project support during deployments.
• Research opportunities and create business cases for new product development, work closely with the Compass Digital Product team for key product improvements.
• Coordinate internal resources, third parties and clients for successful technology launches and management
• Build and maintain Key Performance Indicators along side the Sr. Manager, Digital Strategy & Engagement to continue to nurture Compass Group performance (via utilization of technology)
• Ensure that all projects are delivered on‑time, within scope and within budget
• Provide ad‑hoc support to businesses within the sectors and act as an escalation point for technology concerns and issues.
• Provide ad‑hoc support to Sr. Director of Digital Delivery – Canada, and the Compass Digital leadership team

Qualifications

• Good technical background, with understanding or hands‑on experience on how technology can be utilized in food service operations, especially in Sports & Entertainment and/or Remote Camp operations.
• A passion for food & food service – This is a critical qualification as each technology solution we provide must be created and deployed with the highest level of care to ensure the hospitality experience is optimal.
• Previous Hospitality operations experience is preferred.
• Previous experience in the Sports & Entertainment business and/or remote camp business is an asset.
• Experience with technology quoting, solutioning and understanding of Food service.
• Excellent written and verbal communication skills with equally good listening skills.
• Proven working experience as a Project Manager, Business Analyst and/or Sales – Preferably in the Information Technology sector.
• Solid organizational skills including attention to detail and multi‑tasking skills.
• Able to travel within Canada 30%-40% of the time.
• Advanced experience with Microsoft PowerPoint, Excel, Office and Smartsheets.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.