Digital Coordinator

Insight Global; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading recruitment firm is seeking a Digital Communications Coordinator to support a major bank's digital marketing initiatives. The role involves executing email campaigns, coordinating web content, and collaborating with various teams for a seamless digital experience. Ideal candidates will possess post-secondary education in marketing and have 1-2 years of relevant experience. Proficiency with publishing tools and understanding of accessibility standards are essential for this role. The position is located in downtown Toronto and offers a dynamic work environment.

Qualifications

• 1-2 years of experience in digital support or coordination.
• Familiarity with financial services industry is a plus.
• Basic knowledge of HTML/CSS and web publishing.

Responsibilities

• Assist in executing digital journey strategies across email and web platforms.
• Coordinate and deploy email newsletters.
• Support product, sales and marketing teams with campaigns.

Skills

Digital support coordination

Email campaign management

SEO/SEM familiarity

Proficient with Seismic

Proficient with MS Office

Understanding of accessibility standards

Education

Post-secondary education in marketing or business

Tools

SalesForce

Pardot

Seismic

JIRA

Adobe Creative Suite

Job description

Job Description

Insight Global is hiring a Digital Communications Coordinator to support one of the big 5 banks digital Journey team. This role is ideal for someone early in their digital career who is eager to learn and contribute to the execution of digital marketing campaigns, email newsletters and digital analytics. You’ll work closely with internal teams and external vendors to ensure smooth digital experiences across platforms.

The role is 3-4 days in office downtown Toronto.

Key responsibilities

• Assist in executing digital journey strategies across email and web platforms.
• Coordinate and deploy email newsletters, including audience segmentation, scheduling, testing, and performance tracking.
• Support product, sales and marketing teams with email and marketing campaigns.
• Submit digital support tickets to the publishing team, escalating issues as needed.
• Publish and maintain web content using Seismic, Pardot and Bynder.
• Troubleshoot issues related to integrated applications and digital tools.
• Collaborate with cross-functional teams to ensure cohesive messaging and branding.
• Document processes and maintain knowledge base articles.
• Participate in team meetings and provide updates on support activities.
• Support the BCE team with research and ad hoc tasks.

Daily tasks

• Manage email distribution calendars and content scheduling.
• Provide QA for digital campaigns (e.g., validating placements and creative).
• Coordinate asset delivery and maintain brand consistency across platforms.
• Submit support tickets for digital projects.
• Support campaign execution and digital asset management.
• Build email templates and send email campaigns using enterprise tools (SalesForce, Pardot, Seismic, RIVA).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Post‑secondary education in marketing, business, or a related field.
• 1–2 years of experience in digital support or coordination.
• Familiar with financial services industry, particularly Investments and Asset Management.
• Familiarity with the publishing life cycle, including SEO/SEM, accessibility requirements and responsive layouts.
• Proficient with Seismic, Pardot and/or similar publishing tools.
• Proficient with MS Office suite, Word, Excel, PPT, SharePoint.
• Experience managing email campaigns, adhering to CASL requirements and analyzing performance metrics.
• Experience with ticketing systems like WorkFront, JIRA, ZenDesk.
• Exposure to design tools (e.g., Canva, Adobe Creative Suite, Figma).
• Understanding of accessibility standards (e.g., AODA compliance).
• Basic knowledge of HTML/CSS and web publishing.