Digital Community Lead - IT Training & Services

University of Victoria; Victoria; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading educational institution in Victoria seeks a Team Lead for Digital Community to guide IT training, manage staff, and enhance digital services. This role demands leadership, project management expertise, and supervisory experience in a technical setting. Candidates should possess a relevant undergraduate degree and at least five years of experience in IT training and staff management. The ideal candidate can work under pressure and is committed to fostering an inclusive environment.

Qualifications

• 5+ years of experience supervising staff in a technical environment.
• Experience in complex problem escalation and resolution.
• Experience delivering inclusive IT training.

Responsibilities

• Deliver training programs for IT support staff and end users.
• Supervise digital community team’s performance and recruitment.
• Manage IT service management processes.

Skills

Leadership

Technical Training

Project Management

Problem Solving

Communication

Education

Undergraduate degree in relevant discipline

Job description

A leading educational institution in Victoria seeks a Team Lead for Digital Community to guide IT training, manage staff, and enhance digital services. This role demands leadership, project management expertise, and supervisory experience in a technical setting. Candidates should possess a relevant undergraduate degree and at least five years of experience in IT training and staff management. The ideal candidate can work under pressure and is committed to fostering an inclusive environment.