Diagnostic Technician

System One; Vancouver; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading staffing agency in Vancouver is seeking a Diagnostic Technician to support client operations in Canada and the USA. This role requires strong mechanical and electrical expertise focusing on diagnostics, repairs, and technical support for vehicles. Candidates must have a valid bus driver’s license and a technical diploma or degree in a relevant field. The position offers competitive benefits including medical, dental, and life insurance coverage, as well as participation in a 401(k) plan.

Benefits

Health and welfare benefits coverage

Medical, dental and vision plans

401(k) plan

Qualifications

• Minimum 3 years of experience in vehicle diagnostics and repair.
• Strong understanding of mechanical, electrical, and software systems in modern vehicles.
• Fluent in English; Polish is a plus.

Responsibilities

• Perform in-depth diagnostics and repair of complex issues on vehicles.
• Act as the first line of technical support for customer-reported issues.
• Maintain accurate service records and document repairs.

Skills

Strong mechanical expertise

Strong electrical expertise

Problem solving

Digital literacy

Team collaboration

Customer orientation

Education

Technical diploma or degree in Mechanics, Electrical Engineering, Automotive Technology

Tools

eSNote

eSClaim

Business Central

Job description

Job Title: Diagnostic Technician

Location: Vancouver, British Columbia

Type: Direct Hire

Contractor Work Model: Onsite

Job Profile Summary

We are looking for a skilled and hands‑on technician to support client operations in Canada and the USA. This role focuses on diagnostics, repairs, and technical support for client vehicles, ensuring high service quality and customer satisfaction. The ideal candidate will have strong mechanical and electrical expertise, experience with digital tools, and a proactive approach to problem‑solving. A valid bus driver’s license is mandatory to perform vehicle‑related tasks and support operational needs.

Key Responsibilities

1. Technical Diagnostics & Repairs

• Perform in‑depth diagnostics and repair of complex mechanical, electrical, and software‑related issues on vehicles.
• Troubleshoot and resolve issues identified during Pre‑Delivery Inspections (PDI), pilot tests, or reported by customers.
• Document root causes and corrective actions for recurring or critical issues.

2. Technical Support

• Act as the first line of technical support for customer‑reported issues.
• Collaborate with client technical teams to elevate and resolve complex problems.
• Support the coordination of suppliers when needed.

3. Spare Parts & Logistics Support

• Identify required spare parts for repairs.
• Assist in parts inventory, ensuring availability of critical components.
• Support the return and shipment of defective parts, ensuring proper documentation.

4. Digital Tools & Documentation

• Use platforms like eSNote and eSClaim to document repairs, track issues, and support cost settlement processes.
• Maintain accurate service records, including photos, diagnostics logs, and repair reports.
• Provide feedback on digital tool usability and suggest improvements.
• Support the introduction and implementation of IT tools (e.g., Business Central) for managing spare parts ordering, with a focus on improving efficiency and traceability.

5. Customer Interaction

• Support customer visits or remote diagnostics sessions by explaining technical issues and solutions.
• Provide on‑site technical assistance during critical repairs or escalations.

6. Continuous Improvement & Feedback

• Share insights on recurring issues to support root cause analysis and preventive actions.
• Participate in internal technical reviews and knowledge‑sharing sessions.
• Suggest improvements to repair procedures, tools, and documentation practices.

Qualifications

• Technical diploma or degree in Mechanics, Electrical Engineering, Automotive Technology, or related field.
• Minimum 3 years of experience in vehicle diagnostics and repair, preferably in the bus or commercial vehicle sector.
• Strong understanding of mechanical, electrical, and software systems in modern vehicles.
• Experience with digital platforms for service documentation and diagnostics.
• Valid bus driver’s license is mandatory.
• Fluent in English; Polish is a plus.

Skills & Competencies

• Technical Expertise: Strong diagnostic and repair skills across mechanical, electrical, and software domains.
• Problem Solving: Ability to identify root causes and implement effective solutions.
• Digital Literacy: Comfortable using service platforms and ERP systems for documentation and parts management.
• Customer Orientation: Professional and clear communication with customers during technical support.
• Team Collaboration: Works effectively with HQ, suppliers, and customers.
• Flexibility: Willingness to travel across Canada, the USA, and occasionally to Europe for training or support missions.
• Documentation: Accurate and thorough record‑keeping of service activities and technical issues.

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.