Developer Support Engineer

Privy; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A technology company in Canada is seeking a Developer Support Engineer to assist developers with technical issues related to APIs and SDKs. The role requires 3+ years of experience in technical support or software engineering, strong programming skills in JavaScript/TypeScript, and excellent communication abilities. This position will help enhance developers' onboarding and integration experiences and offers significant influence over the product and customer interaction from the outset.

Qualifications

• 3+ years of experience in a technical support, solutions engineering, developer success, or software engineering role.
• Strong programming skills across JavaScript/TypeScript and modern web frameworks.
• Excellent ability to communicate technical concepts to developers.

Responsibilities

• Serve as a technical support owner for developers, resolving issues across APIs and SDKs.
• Collaborate with engineering to prioritize bugs and feedback.
• Create and maintain technical resources like troubleshooting guides.

Skills

Programming and debugging skills

Excellent written and verbal communication

Strong troubleshooting ability

Customer-obsessed mindset

Relationship building

Tools

JavaScript

TypeScript

Node.js

Web3 infrastructure

Job description

Overview

As a Developer Support Engineer at Privy, you will be a key technical point of contact for our customers, helping developers troubleshoot integration issues, resolve technical questions, and get the most out of our platform. You will reduce friction in the developer experience, partner closely with engineering and product teams to advocate for customer needs, and contribute to resources that empower developers to succeed independently.

Customer obsession is a core part of Privy’s culture. You’ll work alongside fellow engineers, product managers, and forward-deployed engineers to ensure developers are unblocked and supported quickly and effectively.

What you’ll do:

• Serve as a technical support owner for Privy developers, triaging, debugging, and resolving technical issues across APIs, SDKs, and product integrations.
• Collaborate with engineering to escalat and prioritise bugs, product feedback, and edge cases surfaced from developer support interactions.
• Create and maintain technical resources including troubleshooting guides, FAQs, friction logs, starter repos, and code samples.
• Partner with product and documentation teams to continually improve onboarding and integration experiences based on real-world developer feedback.
• Help define and optimise internal processes for technical support, ensuring scalability and high-quality service as Privy grows.

About you:

• 3+ years of experience in a technical support, solutions engineering, developer success, or software engineering role.
• Strong programming and debugging skills, ideally across JavaScript/TypeScript, Node.js, and modern web frameworks.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to developers.
• Strong troubleshooting ability — you enjoy digging into logs, code snippets, and edge cases to uncover root causes.
• A proactive and customer-obsessed mindset: you love making developers successful and turning problems into opportunities for improvement.
• Ability to build strong relationships with engineers, product managers, and external developer communities.
• Bonus: familiarity with authentication, crypto wallets, Web3 infrastructure, or fintech APIs.

Why Privy?

We’re committed to creating developer tools that turn complex systems into beautiful, intuitive experiences. As a Developer Support Engineer at Privy, you shape how developers interact with Privy at every touchpoint, and have a tangible impact on our product and customer experience from day one.

At Privy, you’ll be part of a small, high-caliber team that values shipping fast, learning from customers, and maintaining a strong culture of craft and ownership. We work closely with some of the most exciting teams in web3 and fintech — and we’re still early, so you’ll help define our approach to developer success for years to come.

Privy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or status.