Deerfoot Meadows Keyholder

SNDL; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

A national cannabis retailer is seeking a Part-Time Keyholder in Calgary. You will engage customers, educate them on cannabis products, and ensure compliance with provincial regulations. Ideal candidates will have at least 2 years of customer service experience, a high school diploma, and certifications as required. Join us to be at the forefront of the evolving cannabis industry while driving store success.

Qualifications

• 2 years of customer service experience.
• 2 years of retail and/or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.

Responsibilities

• Greet customers and build relationships.
• Educate customers on cannabis products.
• Collaborate with the Store Manager to achieve sales targets.

Skills

Strong customer service skills

Creative problem-solving

Excellent communication skills

Education

High School Diploma or equivalent

Job description

Overview

Work Location: Value Buds Deerfoot Meadows

Role: Keyholder (KH) at Nova Cannabis Inc., a national cannabis retailer operating under the Value Buds banner. Our mission is to deliver compelling value to cannabis consumers by attracting, growing, and retaining a loyal customer base with high-quality cannabis products in convenient locations at everyday low prices.

Responsibilities

The Keyholder role includes but is not limited to:

• Customer Offering
• Greet customers upon entrance, engage in meaningful conversations, and build relationships to understand their specific needs.
• Facilitate a welcoming and positive atmosphere for everyone in the store.
• Educate customers on cannabis products, strains, consumption methods, and safe / responsible usage.
• Day-to-Day Operations
• Promote our culture and brand by participating in merchandising and promotional activities.
• Collaborate with the Store Manager and team members to achieve sales targets and deliver excellent service.
• Maintain a high level of product and service knowledge, staying informed on cannabis industry legislation, trends, and new products.
• Conduct routine store maintenance to ensure cleanliness, organization, and a professional environment.
• Complete customer transactions using the POS system and adhere to all cash handling and loss prevention protocols.
• Monitor inventory levels, assist with inventory counts, and re-stock products regularly to maintain stock availability.
• Regulatory Adherence
• Ensure compliance with all provincial cannabis regulations and adhere to federal cannabis laws. This includes the following certifications:
• BC: Selling It Right Certification.
• AB: SellSafe Certification and Qualified Cannabis Worker (QCW) status.
• SK: Cannabis Retail Training Program (CRTP).
• MB: Cannabis Retail Worker Training Program (CRWTP).
• ON: CannSell Certification.
• Support and promote Nova Cannabis and respective provincial regulatory bodies (AGLC / LCRB / SLGA / LGCA / AGCO) social responsibility programs.
• Follow all Occupational Health and Safety (OH&S) policies and procedures.
• Uphold Nova Cannabis policies, standard operating procedures (SOPs), and best practices.
• Experience and Qualifications
• Minimum: 2 years of customer service experience.
• Minimum: 2 years of retail and / or hospitality experience.
• Cannabis, liquor, or healthcare experience is preferred.
• High School Diploma or equivalent.
• Mandatory Certifications by Province:
• BC: Selling It Right Certification.
• AB: SellSafe and Qualified Cannabis Worker (QCW).
• SK: CRTP Certification.
• MB: CRWTP Certification.
• ON: CannSell Certification.
• Ability to pass a Criminal Record Check.
• Working knowledge of provincial cannabis regulations and safe handling requirements.
• Personal Characteristics and Requirements
• Strong customer service skills: positive attitude, charisma, and confidence in engaging with customers.
• Quick thinker with creative problem-solving skills.
• Open-minded and proactive in identifying ways to improve processes and customer experiences.
• Passionate about creating a safe, positive, and tailored experience for every customer.
• Excellent communication skills (both written and verbal) and professional demeanor.
• Team player dedicated to supporting the store's success and goals.
• Upholds ethics, confidentiality, and demonstrates a high level of discretion.
• Reliable, responsible, and detail-oriented.
• Age Requirement: Must be 18 years or older (19 in BC).
• Reliable transportation to and from work.
• Employment Details
• Part-Time
• Work Location: In person

Why Join Us

At Nova Cannabis we’re passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Keyholder you’ll be at the forefront of this exciting industry, helping customers make informed choices while driving the success of your store.