Dealer Supervisor

Gateway Casinos & Entertainment; Kelowna; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading gaming and entertainment company in Kelowna is seeking a Dealer Supervisor to lead and motivate a team. The role involves supervising table games, ensuring excellent customer service, and managing operational tasks. Ideal candidates have 1-2 years in gaming supervision and experience in blackjack and baccarat. Join a dynamic and supportive work environment that values teamwork and offers growth opportunities.

Benefits

Full benefits package

Retirement savings plan

Family and friends discounts

Development and training opportunities

Qualifications

• 1-2 years experience as a dealer of Blackjack and Baccarat.
• Knowledge of Pai Gow, Roulette, Poker and other casino games is an asset.
• 1-2 years of experience in a supervisory position.

Responsibilities

• Supervise and mentor dealers, providing instruction and evaluating performance.
• Ensure excellence in customer service and collaborate with the casino team.
• Monitor table floats and resolve game irregularities.

Skills

Leadership

Customer service excellence

Detail-oriented

Time-management

Multitasking

Job description

Job Type: Full-Time

Job Rate: $19.35 per hour

Overview

The Gateway to Your Future

You have mastered the art and technique of table games, and now you're ready to challenge yourself and take charge with this leadership opportunity in motivating your team to keep the excitement alive and anticipation rolling. As a Dealer Supervisor, you will supervise the smooth functioning of the game while inspiring your team to deliver their best. Thrive in an exciting career with ongoing training and leadership programs in the gateway to your future. Discover an employer that values your vision, work ethic, and skills.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Supervise and mentor dealers, providing instruction, assigning duties, and evaluating performance.
• Ensure excellence in customer service and collaborate with the casino team.
• Monitor table floats and determines the outcomes and game irregularities.
• Stay on top of company policies and procedures, provincial and local regulations for casino operations.
• Participate in casino and marketing initiatives and promote events.

What You Bring

• A natural leader who leads by example and encourages collaboration, enthusiasm, and engagement.
• Proactive in preventing and resolving high-pressure situations with ease.
• Detail-focused with exceptional time-management and multitasking skills.
• Enjoy working flexible hours, including evenings and weekends.
• Minimum one to two years experience as a dealer of Blackjack and Baccarat.
• Knowledge of Pai Gow, Roulette, Poker and other casino games is an asset.
• One to two years of experience in a supervisory position or equivalent combination of education and experience.
• Deal Us In Phase I & II training available (Alberta).

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (Gateway) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley's Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.