Data Processing Operator Class I

Kativik Ilisarniliriniq; Montreal (administrative region); Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A regional educational institution in Quebec is seeking a Technical Operator to assist users and resolve hardware/software issues. Responsibilities include installing and configuring equipment, providing technical assistance, and maintaining software inventory. Applicants should hold a Diploma in Computing Support, have two years of relevant experience, and be fluent in at least two of the three languages spoken in the region. The position offers a competitive salary and benefits, with the possibility of hybrid work.

Benefits

20 days paid vacation

2-week paid holiday period

Free parking

Employee and Family Assistance Program

Career development opportunities

Hybrid work schedule

Summer schedule

Northern premium

Food transportation allocation

Paid relocation benefits

Retention and attraction premium

Up to three round trips to and from Nunavik

Qualifications

• Two years of pertinent experience required.

Responsibilities

• Assist users and resolve hardware/software issues.
• Install and configure computer equipment and software.
• Provide technical assistance and maintain inventory.

Skills

Fluency in two of the three languages (Inuktitut, French, English)

Customer service experience

Team-focused

Flexible

Ability to work within deadlines

Education

Diploma of Vocational Studies in Computing Support or equivalent

Job description

FUNCTION & DUTIES

Under the guidance of the Coordinator of the Information Technology department, the principal function of the operator is to assist users and resolve hardware- or software-related problems as well as installing and configuring computer equipment and software according to standard procedures. Some other duties of the operator include but are not limited to:

• Ensure the compatibility of computers, computer parts and peripheral equipment.
• Clean, maintain and carry out minor repairs on the equipment.
• Use utility software, among others, to locate and resolve problems.
• Make backup copies, copy, compress or destroy files on various media and transfer data from one workstation or location to another.
• Perform tasks on networks according to the instructions provided.
• Provide users with technical assistance, including pertinent information.
• Make service calls to repair equipment and software or refer users to other team members.
• Keep and update the inventory of hardware and software.
• May be required to travel.

QUALIFICATIONS

Hold a Diploma of Vocational Studies in Computing Support or a diploma or an attestation of studies recognized as equivalent by the competent authority.

The Board may, at its discretion, waive any or all of the afore-mentioned qualifications if it finds a suitable candidate who is a beneficiary of the James Bay and Northern Québec Agreement (JBNQA) and who accepts, as a condition of employment, to follow a training plan determined by the Board.

REQUIREMENTS

• Two (2) years of pertinent experience.
• Fluency (written, read, and spoken) in two (2) of the three (3) languages of the board (Inuktitut, French, English).
• Experience in customer service.
• Team focused and flexible.
• Ability to work within deadlines.

WORK SCHEDULE

35 hours per week from Monday to Friday - Partial telework is possible.

CLASSIFICATION / SALARY / BENEFITS

In accordance with the AENQ collective agreement for support staff, this position belongs to job category 4202: from $24.99 to $27.95 an hour depending on qualification and experience. All benefits are prorated based on the percentage of the task.

You may be eligible to benefits such as:

• 20 days paid vacation
• 2-week paid holiday period
• Free parking
• Employee and Family Assistance Program
• Career development opportunities
• Hybrid work schedule
• Summer schedule
• Northern premium
• Food transportation allocation
• Paid relocation benefits
• Retention and attraction premium
• Up to three (3) round trips to and from Nunavik

Only the candidates under consideration will be contacted.

Nakurmiik!