Damage Insurance Agent (Bilingual)

0000055739 RBC Insurance Agency Ltd.; Sherbrooke; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Sherbrooke seeks a bilingual Licensed Insurance Advisor to provide tailored advice on home and auto insurance. You will engage with clients by addressing their specific needs and concerns, ensuring a positive experience. The role requires obtaining insurance certifications, and the candidate should be digitally savvy and customer-focused. Join a supportive team with opportunities for growth and competitive benefits.

Benefits

Comprehensive benefits

Flexible work arrangements

Competitive compensation

Stock options

Qualifications

• Must be willing to obtain the Quebec Damage Insurance certificate and General Insurance License.
• Experience in customer service or sales in a contact center environment is a plus.

Responsibilities

• Provide insurance advice and solutions to clients through inbound calls.
• Build client relationships with a positive experience.
• Conduct personalized needs assessments using available tools.

Skills

Bilingualism (English and French)

Exceptional customer service skills

Flexibility to work shifts

Digital literacy

Education

Quebec Damage Insurance certificate

Post-secondary education (nice-to-have)

Job description

Overview

The role at RBC Insurance Advice Centre offers flexibility and fulfillment. As an RBC bilingual Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the phone, providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful, friendly, and provide clear, upfront insurance advice. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to partners within the organization.

Responsibilities

• Provide insurance advice and solutions to clients based on their needs through inbound calls.
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, building relationships through meaningful discussions.
• Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations.
• Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies.
• Use procedures effectively and seamlessly during conversations with clients.
• Cultivate and maintain relationships with partners to work as one RBC team.

Qualifications

• Must-have: Possession of the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers or the willingness and ability to obtain the Quebec Damage Insurance certificate and the General Insurance License for Ontario and other provinces (training offered by RBC to obtain certifications).
• Bilingualism (English and French) required, as you will regularly serve clients with English and French language needs.
• Exceptional customer service skills with the ability to build strong relationships and connect with clients.
• Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday, 8:00am – 8:30pm.
• Digital literacy across a broad range of services (e.g., smartphones, tablets, laptops).
• Nice-to-have: Post-secondary education; knowledge of insurance products; customer service and/or sales experience in a contact centre environment.

What’s in it for you?

• Opportunity to develop new skills, innovate and grow, with modern and comprehensive benefits and flexible work arrangements.
• Work with an award-winning team and comprehensive Total Rewards package prioritizing wellbeing, including flexible benefits, competitive compensation, and stock options.
• Join a supportive, inclusive team and company that values your unique perspectives and allows you to bring your whole self to work.
• Leaders invested in your success with opportunities to learn, grow, and try new things through learning programs and tools.
• Real impact on clients and communities served.

Details

• RBC software tools to boost productivity
• Address: 1 PLACE VILLE MARIE, MONTRÉAL
• City: Montréal
• Country: Canada
• Work hours / week: 37.5
• Employment Type: Full time
• Platform: INSURANCE
• Job Type: Regular
• Pay Type: Salaried

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline. Inclusion and Equal Opportunity Employment: RBC believes an inclusive workplace with diverse perspectives is core to growth. RBC strives to foster a respectful, belonging-based workplace for all employees.