CX Summer Student

Allegion; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security solutions company is looking for a Customer Experience Representative for their summer program in Canada. You will have the chance to work closely with products and assist customers by resolving inquiries through effective communication. This role will enhance your understanding of customer service within a collaborative environment. Ideal for students aiming to make a significant impact in the industry while gaining valuable experience.

Benefits

Competitive base salary

Health, dental, and insurance coverage

Tuition reimbursement

Employee discounts

Professional development opportunities

Qualifications

• Students should have a willingness to learn and strong communication skills.
• Familiarity with customer service principles is beneficial.
• Interest in product management and hands-on experience is required.

Responsibilities

• Review and resolve product inquiries such as consumer replacements.
• Communicate effectively with customers via ticketing system.
• Work on warranty replacement orders exclusively.

Skills

Effective communication

Problem-solving

Navigating ERP systems

Education

Currently enrolled in a relevant degree program

Tools

ZenDesk

AS400

Job description

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.  Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Job Description

Summer Student programs at Allegion Canada help us connect with some of the best and the brightest on their way to impacting our industry in big ways. Participation in our summer programs helps us curate pipelines to high performers as they prepare to enter the workforce in the future.

Customer Experience Representative

Students will get the opportunity to learn about critical functions of our CX team on a daily basis. Gain hands‑on exposure to our product line & systems in a highly collaborative team environment.

What You Will Do:

Gain firsthand exposure in reviewing & resolving a myriad of product inquiries such as:

• Consumer Replacements
• Order status updates
• Expedite requests
• Learn to effectively communicate with the general public via ZenDesk's ticketing system
• Work exclusively on warranty replacement orders for the home channel (defective, no inspection warranty claims)
• Learn to navigate an ERP system (AS400)

Why Work for Us?

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it.”
• You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work‑life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

What You’ll Get from Us:

• A commitment to Diversity, Inclusion & Belonging: making a difference and leading with purpose
• High energy, influential, cross‑collaborative team environment
• Opportunities to leverage your unique strengths through Clifton Strengths testing and coaching.
• Customized individual development plans and growth maps to help you unlock your full potential and career graph with Allegion.
• Competitive base salary
• Health, dental and other insurance coverage, helping you "be safe, be healthy"
• Tuition Reimbursement
• Employee Discounts
• Community involvement and opportunities to give back so you can "serve others, not yourself"

Apply Today!

Join our team of experts today and help us make tomorrow’s world a safer place!

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, contact our Talent Acquisition Team.

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REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

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