Customer Support Specialist

Hustle Notice Biz; Halifax; On-site; CAD 49,000 - 65,000; Full time

Job summary

A customer service-oriented company is looking for a Customer Support Specialist in Halifax. You will assist customers with inquiries and resolve issues to enhance their experience. Ideal candidates have customer support experience, excellent communication skills, and strong problem-solving abilities. The role offers a competitive salary and benefits including health insurance and paid time off.

Benefits

Health, dental, and vision insurance

Paid time off and holidays

Opportunities for professional growth

Qualifications

• Proven experience in a customer support role or similar capacity.
• Excellent verbal and written communication skills, with strong attention to detail.
• Ability to handle challenging situations with empathy and professionalism.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve product or service issues.
• Educate customers on product features and services.

Skills

Customer support experience

Excellent communication skills

Problem-solving skills

Attention to detail

Ability to work under pressure

Tools

CRM systems

Job description

Customer Support Specialist

Department: Linked Light Pulse

Employment Type: Full Time

Location: Halifax, NS

Compensation: $49,000 - $65,000 / year

Description

As a Customer Support Specialist, you will be the frontline representative of our company, playing a crucial role in ensuring customer satisfaction and loyalty. Your primary responsibility will be to assist customers with inquiries, resolve issues, and provide tailored solutions to enhance their experience with our products and services.

Key Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve product or service issues by identifying and diagnosing the problem.
• Educate customers on product features and services to enhance their usage and increase satisfaction.
• Maintain detailed and organized records of customer interactions in our CRM system.
• Collaborate with cross-functional teams to elevate and resolve complex issues when needed.
• Gather customer feedback and share insights with the product development team to improve offers.

Skills, Knowledge and Expertise

• Proven experience in a customer support role or similar capacity.
• Excellent verbal and written communication skills, with a strong attention to detail.
• Ability to handle challenging situations with empathy and professionalism.
• Proficiency in using customer service software and tools, including CRM systems.
• Strong problem-solving skills and the ability to think critically under pressure.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits

• Competitive salary between $49,000 and $65,000 per year.
• Opportunities for professional growth and career advancement.
• Comprehensive training and ongoing support.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• A collaborative and innovative work environment.