Customer Success Specialist

MaintainX; Montreal, Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Asset and Work Intelligence platform in Toronto is seeking a Customer Success Specialist. This role involves managing a portfolio of over 2,000 customer accounts and executing engaging programs to improve adoption and satisfaction. Candidates should have experience in customer-facing roles, strong analytical skills, and be comfortable using automation tools. Competitive salary and benefits are offered, including healthcare and equity opportunities.

Benefits

Competitive salary

Healthcare coverage

401(k) / RRSP program

Flexible PTO

Diverse work culture

Qualifications

• 1+ year of experience in Customer Success, Account Management, or similar roles.
• Comfortable using Customer Success and marketing automation tools.
• Strong analytical skills with the ability to interpret data.

Responsibilities

• Manage a large customer portfolio ensuring successful adoption.
• Use data-driven insights to identify risks and drive retention.
• Execute scalable success programs such as webinars and training.

Skills

Customer Success

Analytical skills

Communication skills

Organizational skills

Proactivity

Tools

Gainsight

Outreach

Job description

MaintainX is the world’s leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern, IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000 businesses including Duracell, Univar Solutions Inc., Titan America, McDonald’s, Brenntag, Cintas, Xylem, and Shell.

We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion.

Job Summary

MaintainX helps frontline teams work smarter. Our platform digitizes work orders, maintenance schedules, safety inspections, and operating procedures, empowering thousands of companies worldwide to improve efficiency, reduce downtime, and drive operational excellence.

We’re looking for a Customer Success Specialist (CSS) to help our customers scale their impact using MaintainX. In this role, you’ll execute scalable programs that engage, educate, and retain thousands of MaintainX users—driving adoption, customer satisfaction, and long‑term success.

What You’ll Do

• Manage a large customer portfolio (2,000+ accounts), ensuring successful adoption and expansion of MaintainX.
• Use data‑driven insights to identify risks, uncover expansion opportunities, and drive retention and growth.
• Execute scalable success programs—automated campaigns, training series, webinars, and office hours—to guide customers through their journey.
• Analyze customer usage, health scores, and engagement metrics to refine programs and prioritize outreach.
• Identify at‑risk customers early and deploy proactive strategies to remove roadblocks.
• Collaborate with Account Management, Product, Marketing, and Support to improve onboarding and engagement experiences.
• Deliver targeted 1:1 engagement at key lifecycle moments (onboarding, renewal, expansion).

About You

• 1+ year of experience in Customer Success, Account Management, Business Development, or similar customer‑facing roles.
• Strong analytical skills with the ability to interpret data and act on insights.
• Experience executing customer engagement programs (e.g., email campaigns, webinars, or in‑app guidance).
• Excellent written and verbal communication skills; clear, empathetic, and professional.
• Comfortable using Customer Success and marketing automation tools (e.g., Gainsight, Outreach).
• Highly organized, process‑driven, and able to manage multiple priorities simultaneously.
• Passionate about helping customers succeed in a fast‑paced, technology‑driven environment.

What’s in It for You

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take‑what‑you‑need PTO.
• A work culture where you’ll work alongside global teammates who reflect our values: Smart, Humble, Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About Us

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is its people. That’s why we built an intuitive, mobile‑first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. MaintainX’s Equal Employment Opportunity policy states we do not discriminate on the basis of any protected group status under any applicable law. We collect no single data element that can be used to identify an individual’s protected characteristic.