Customer Success Manager / Technical Onboarding / Scaling SaaS

Sales Talent Inc.; Remote; CAD 110,000 - 120,000; Full time

Job summary

A growing SaaS company is looking for a Customer Success Manager to lead the onboarding and ongoing support of enterprise clients. This role involves close collaboration with senior leadership, ensuring teams are trained and enabled to operate the platform independently. Candidates should have prior experience in customer-facing roles within tech companies, a strong ability to communicate, and comfort in a remote-first environment. A bachelor's degree is preferred. Competitive salary and benefits offered.

Benefits

24 days PTO plus holidays

Healthcare plan with 80% co-insurance

Retirement plan with employer matching

Qualifications

• Experience in Customer Success or client-facing role within a SaaS company.
• Comfortable working with enterprise customers and navigating complex environments.
• Ability to quickly absorb and apply technical information.

Responsibilities

• Own the onboarding and success of enterprise customers from kickoff to go-live.
• Collaborate with PMO leaders and train teams for independent platform usage.
• Manage customer health and account renewals post-implementation.

Skills

Customer Success experience

Strong communication skills

Technical information application

Experience with Microsoft 365

Organizational skills

Education

Bachelor's degree

Job description

Overview

A profitable, founder-led SaaS company that has grown ~50% year over year is expanding its North American customer function to support complex enterprise implementations. With the stability of an established product and the hands-on nature of a scaling organization, this role blends technical onboarding, solution configuration, training, and long-term customer enablement.

In this role, you will own the end-to-end onboarding and ongoing success of enterprise customers, leading implementations from kickoff through go-live and ensuring teams are fully enabled to run the platform independently. You’ll work closely with PMO leaders and senior stakeholders, delivering training, guiding configuration decisions, and acting as a long-term partner post-implementation. Post–go-live, you’ll manage a focused portfolio of accounts, owning renewals for smaller accounts and partnering with Sales on larger renewals or expansions—while remaining accountable for customer health, adoption, and long-term outcomes rather than quotas.

Responsibilities

• Growth: A profitable, 12 yr old SaaS company that has delivered ~50% year-over-year revenue growth and is actively expanding.
• Focus: A true Customer Success role—measured on onboarding quality, adoption, and customer outcomes, not sales quotas.
• Access: Work directly with senior leadership—including the CEO and CTO—without layers of management or corporate bureaucracy.

Compensation and Benefits

• Salary: $110K – $120K CAD + Bonus (non-sales) $10K – $20K CAD
• PTO: 24 days per year plus CA Ontario Public Holidays
• Healthcare Plan: Provider: Canada Life; Basic Health Insurance: 80% co-insurance with no deductible; Medical services & supplies coverage (reasonable and customary limits apply)
• Retirement Plan (RRSP): Provider: Canada Life – Premium Plan: 5% employer matching

Hardest part of the job

The hardest part of the role is quickly understanding each customer’s priorities and constraints within complex, enterprise environments. Success depends less on diagnosing needs and more on executing effective onboarding and implementations at scale—often across layered organizations with multiple stakeholders—requiring patience, credibility, and strong change-management skills.

Location

Must be based in Ontario, Canada.

Qualifications

• Prior experience in a Customer Success, onboarding, enablement, training, or adjacent client-facing role within a SaaS or tech-enabled company.
• Comfortable working with enterprise or corporate customers and navigating layered organizations, processes, and stakeholders (nice to have).
• Able to quickly consume and apply technical information.
• Familiarity with project management concepts is a plus.
• Strong written and verbal communication skills, with experience training, presenting, or educating customers.
• Organized, curious, and comfortable working in a remote-first environment.
• Experience with Microsoft 365 and modern collaboration tools is helpful.
• A bachelor’s degree is nice to have.