Customer Success Manager, Enterprise Solutions (Remote)

Intello Technologies Inc.; Remote; CAD 74,000 - 110,000; Full time

Job summary

A leading telecommunications provider in Toronto is hiring a Customer Success Manager to enhance client value realization. The role involves maintaining KPIs, negotiating with stakeholders, and translating customer goals into strategic actions. Ideal candidates have a Bachelor's degree and 3-5 years in customer success or sales. This position offers a flexible work environment and competitive compensation including a base salary of $74,000 to $110,000, plus bonuses.

Benefits

Performance bonus

Flexible working options

Career development opportunities

Comprehensive benefits package

Generous pension plan

Qualifications

• Proven leadership attributes: collaboration, communication, decision-making.
• Effective negotiation skills to increase growth and reduce churn.
• Strong business and financial acumen with understanding of economic trends.

Responsibilities

• Maintain growth and retention KPIs, manage costs, and identify growth opportunities.
• Translate the Voice of the Customer to internal stakeholders.
• Deliver Customer Success Plans and Quarterly Business Reviews.

Skills

Collaboration

Effective negotiation

Clear communication

Interpersonal skills

Problem-solving

Education

Bachelor's degree in business or related field

Minimum 3-5 years Customer Success experience

Tools

CRM systems

Data analytics tools

Job description

A leading telecommunications provider in Toronto is hiring a Customer Success Manager to enhance client value realization. The role involves maintaining KPIs, negotiating with stakeholders, and translating customer goals into strategic actions. Ideal candidates have a Bachelor's degree and 3-5 years in customer success or sales. This position offers a flexible work environment and competitive compensation including a base salary of $74,000 to $110,000, plus bonuses.