Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Ottawa; Remote; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated customer service representatives to join their dynamic team. This role offers a competitive salary, performance incentives, and the convenience of working from home with company-provided technology. Ideal candidates will be bilingual in English and French, have a strong background in customer service, and thrive in a remote work environment. With a focus on personal and professional development, this opportunity promises career advancement and a comprehensive benefits package, making it an exciting prospect for those looking to grow in the customer service field.

Benefits

Comprehensive benefits package

Retirement savings

Medical insurance

Dental insurance

Vision insurance

Work from home convenience

Qualifications

• Fluent in both English and French is required.
• Minimum of six months of customer service or sales experience.

Responsibilities

• Handle customer inquiries via calls or internet communication.
• Document and retrieve information in databases.

Skills

Customer Service

Bilingual (English and French)

Computer Navigation

Multi-tasking

Education

High School Diploma or GED

Job description

Industry: Customer Service/Technical Support

Why consider this job opportunity:
- Competitive salary and performance-based incentives
- Opportunities for career advancement within the organization
- Comprehensive benefits package including retirement savings, medical, dental, and vision insurance
- Work from home convenience with company-supplied technologies
- Emphasis on personal and professional development

What to Expect (Job Responsibilities):
- Handle customer inquiries and issues via inbound/outbound calls or internet communication
- Utilize call flow guide to provide assistance and resolve problems
- Document and retrieve information in databases
- Offer additional products and services to support customer success

What is Required (Qualifications):
- Fluent in both English and French
- High school diploma or GED
- Minimum of six months of customer service or sales experience
- Quiet and distraction-free work environment for remote positions
- Strong computer navigation and knowledge skills, familiarity with relevant technologies preferred
- High-speed internet and smartphone access

How to Stand Out (Preferred Qualifications):
- Type of experience or interests
- Years/months of experience
- Required education/licensing/certifications
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Personal qualities/skills important to the role (tech, service, etc.)

#CustomerService #TechnicalSupport #BilingualFrenchEnglish #RemoteWork #CareerOpportunity

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