Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Moose Jaw; Remote; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the remote work sector is seeking passionate individuals for customer service roles. This opportunity offers competitive salaries, performance-based bonuses, and paid training. Candidates will engage with customers through calls and online communication, providing support and promoting additional services. Ideal applicants are bilingual in English and French, possess strong computer skills, and thrive in a remote work environment. Join a company that values personal and professional growth while enjoying a range of employee benefits, including medical and dental insurance.

Benefits

Paid training

Retirement savings plan

Medical insurance

Dental insurance

Employee assistance program

Qualifications

• Fluent in both English and French, written and spoken.
• Minimum of six months of customer service or sales experience.
• Strong computer navigation and IT skills.

Responsibilities

• Handle customer inquiries via inbound/outbound calls or internet communication.
• Assist customers by following call flow guides.
• Document and retrieve information in databases.

Skills

Bilingual in English and French

Customer service experience

Strong computer navigation skills

Multitasking

Education

High school diploma or GED

Tools

iOS

macOS

Job description

Industry: Customer Service/Technical Support in the Remote Work Industry

Why consider this job opportunity:

- Competitive salary based on the position offered
- Possibility of incentives and performance-based bonuses
- Paid training
- Opportunities for personal and professional development
- Access to a range of employee benefits, including retirement savings plan, medical and dental insurance, and employee assistance program

What to Expect (Job Responsibilities):

- Handle customer inquiries via inbound/outbound calls or internet communication in English or French
- Assist customers by following call flow guides to answer questions and resolve issues
- Document and retrieve information in databases
- Promote additional products and services to support customer success

What is Required (Qualifications):

- Fluent in both English and French, written and spoken
- High school diploma or GED
- Minimum of six months of customer service or sales experience
- Quiet and distraction-free work environment for remote positions
- Strong computer navigation and IT skills, including familiarity with iOS and/or macOS
- High-speed internet and a smartphone

How to Stand Out (Preferred Qualifications):

- Type of experience or interests
- Years/months of experience
- Required education/licensing/certifications
- Proficiency in fast-paced multitasking
- Eagerness to learn new technologies
- Personal qualities/skills important to the role (tech, service, etc.)

#CustomerService #TechnicalSupport #RemoteWork #BilingualFrenchEnglish #CareerOpportunity

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