Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Toronto; Remote; CAD 35,000 - 55,000; Full time

Job summary

An innovative company is seeking dedicated individuals for a customer service role that offers the flexibility of working from home. This position values bilingual communication skills in English and French, providing a dynamic environment for personal and professional growth. With a competitive salary and a comprehensive benefits package, employees are supported in their career development while enjoying a company culture focused on inclusion and community. Ideal candidates will thrive in a fast-paced setting, eager to assist customers and embrace new technologies. Join a team that champions diversity and values your contributions.

Benefits

Comprehensive Benefits Package

Retirement Savings Plan

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Work from Home Convenience

Qualifications

• Fluent in English and French, with strong customer service skills.
• Minimum six months experience in customer service or sales.

Responsibilities

• Handle customer inquiries via calls or internet communication.
• Document and retrieve information in databases.

Skills

Bilingual (English and French)

Customer Service Experience

Computer Navigation Skills

Multitasking

Education

High School Diploma or GED

Tools

iOS/macOS

Job description

Industry: Customer Service/Technical Support

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Why consider this job opportunity:

- Competitive salary and performance-based incentives
- Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance, and employee assistance program
- Opportunities for career growth and personal development
- Work from home convenience with company-supplied technologies
- Company culture focused on inclusion, diversity, and community support

What to Expect (Job Responsibilities):

- Handle customer inquiries and issues via inbound calls, outbound calls, or internet communication in English or French
- Utilize call flow guide to provide assistance and resolve problems
- Document and retrieve information in databases
- Offer additional products and services to support customer success

What is Required (Qualifications):

- Fluent in both English and French (written and spoken)
- High school diploma or GED
- Minimum of six months of customer service or sales experience
- Quiet and distraction-free work environment for remote positions
- Strong computer navigation and IT skills, familiarity with iOS/macOS preferred
- High-speed internet and smartphone

How to Stand Out (Preferred Qualifications):

- Type of experience or interests
- Years/months of experience
- Required education/licensing/certifications
- Proficiency in fast-paced multitasking
- Eagerness to learn new technologies
- Personal qualities/skills important to the role (tech, service, etc.)

#CustomerService #TechnicalSupport #Bilingual #WorkFromHome #CareerOpportunity

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