Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Mississauga; Remote; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in customer service is seeking dedicated individuals for remote support roles. This position offers competitive pay, performance incentives, and a comprehensive benefits package. You'll have the opportunity to grow your career while working from the comfort of your home, utilizing company-supplied technologies. Ideal candidates will be bilingual in English and French, possess strong computer skills, and thrive in a dynamic environment. Join a company that values diversity and inclusion, and make a positive impact on customer success!

Benefits

Comprehensive benefits package

Retirement savings

Medical insurance

Dental insurance

Vision insurance

Work from home convenience

Company-supplied technologies

Qualifications

• Fluency in both English and French is essential.
• Minimum of six months of customer service or sales experience required.

Responsibilities

• Handle customer inquiries and issues via phone or internet.
• Document and retrieve information in databases.

Skills

Fluency in English

Fluency in French

Customer service experience

Strong computer skills

Multitasking ability

Education

High school diploma or equivalent

Tools

iOS

macOS

Job description

Industry: Customer Service/Technical Support

Why consider this job opportunity:
- Competitive pay and performance-based incentives
- Opportunities for career growth and personal development
- Work from home convenience with company-supplied technologies
- Comprehensive benefits package including retirement savings, medical, dental, and vision insurance
- Company culture that values diversity, equity, and inclusion

What to Expect (Job Responsibilities):
- Handle customer inquiries and issues via phone or internet
- Utilize call flow guide to provide assistance and resolve problems
- Document and retrieve information in databases
- Offer additional products and services to support customer success

What is Required (Qualifications):
- Fluent in both English and French
- High school diploma or equivalent
- Minimum of six months of customer service or sales experience
- Quiet and distraction-free work environment for remote positions
- Strong computer and navigating skills, familiarity with iOS/macOS preferred
- High-speed internet and smartphone

How to Stand Out (Preferred Qualifications):
- Additional relevant experience or interests
- Proficiency in fast-paced multitasking
- Eagerness to learn new technologies
- Important personal qualities and skills for the role

#CustomerService #TechnicalSupport #RemoteWork #BilingualFrenchEnglish #WorkFromHome

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