Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Vancouver; Remote; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Service/Technical Support Representative to join their remote team. This role offers a competitive salary, paid training, and a comprehensive benefits package, including medical and retirement savings plans. The ideal candidate will be bilingual in English and French, possess excellent customer service skills, and thrive in a fast-paced environment. Join a dynamic company that values personal and professional development while providing the tools necessary for success in a remote work setting.

Benefits

Paid training

Comprehensive benefits package

Performance-based incentives

Access to company-supplied technologies

Qualifications

• Minimum of six months of customer service or sales experience.
• Quiet and distraction-free work environment for remote work.

Responsibilities

• Handle customer inquiries through calls or internet communication.
• Track and document information in databases.

Skills

Fluent in English

Fluent in French

Customer service skills

Multitasking

Computer navigation

Education

High school diploma or GED

Tools

iOS

macOS

Job description

Industry: Customer Service/Technical Support Representative in the Remote Work industry

#### Why consider this job opportunity:

- Competitive salary based on the position offered
- Opportunities for performance-based incentives and bonuses
- Paid training and continuous personal and professional development
- Access to company-supplied technologies for work-from-home convenience
- Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance, and employee assistance program

#### What to Expect (Job Responsibilities):

- Handle customer inquiries and issues through inbound and outbound calls or internet communication
- Use call flow guide to assist customers, answer questions, and resolve problems
- Track and document information in databases
- Offer additional products and services to support customer success

#### What is Required (Qualifications):

- Fluent in written and spoken English and French
- High school diploma or GED
- Minimum of six months of customer service or sales experience
- Quiet and distraction-free work environment for remote work
- Excellent customer service skills
- Strong computer navigation and knowledge, familiarity with iOS and/or macOS preferred
- High-speed internet and smartphone

#### How to Stand Out (Preferred Qualifications):

- Type of experience or interests
- Years/months of experience
- Required education/licensing/certifications
- Proficiency in fast-paced multitasking
- Eagerness to learn new technologies
- Personal qualities/skills important to the role (tech, service, etc.)

#### #CustomerService #TechnicalSupport #RemoteWork #Bilingual #FrenchEnglish

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