Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Eastern Ontario; Remote; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the remote work sector is seeking dedicated individuals for customer service roles. This position offers a competitive salary along with performance-based incentives and a comprehensive benefits package, including medical, dental, and vision insurance. Enjoy the flexibility of working from home with company-supplied technologies, while being part of an inclusive and diverse culture that promotes personal and professional growth. If you are fluent in both English and French, and have a passion for helping customers, this opportunity could be the perfect fit for you.

Benefits

Comprehensive benefits package

Retirement savings plan

Paid training

Work-from-home convenience

Networking opportunities

Leadership opportunities

Qualifications

• Minimum of six months of customer service or sales experience.
• Strong computer navigation skills and familiarity with technology.

Responsibilities

• Handle customer inquiries and issues via calls or internet communication.
• Track and document customer information in databases.

Skills

Fluent in English

Fluent in French

Customer Service Experience

Computer Navigation Skills

Multi-tasking

Education

High School Diploma or GED

Job description

Industry: Customer Service/Technical Support in the Remote Work Industry

Why consider this job opportunity:
- Competitive salary and performance-based incentives
- Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance
- Paid training and opportunities for personal and professional development
- Work-from-home convenience with company-supplied technologies
- Inclusive and diverse company culture with networking and leadership opportunities

What to Expect (Job Responsibilities):
- Handle customer inquiries and issues via inbound/outbound calls or internet communication
- Utilize call flow guide to provide assistance and resolve problems
- Track and document customer information in databases
- Offer additional products and services to support customer success

What is Required (Qualifications):
- Fluent in written and spoken English and French
- High school diploma or GED
- Minimum of six months of customer service or sales experience
- Quiet and distraction-free work environment for remote positions
- Strong computer navigation skills and familiarity with technology

How to Stand Out (Preferred Qualifications):
- Proficiency in multi-tasking
- Eagerness to learn new technologies
- Personal qualities and skills relevant to the role

#CustomerService #TechnicalSupport #RemoteWork #Bilingual #FrenchEnglish

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