Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Medicine Hat; Remote; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in customer service is seeking dedicated individuals for a dynamic role in technical support. This position offers a competitive salary and performance-based incentives, along with opportunities for career growth and personal development. Enjoy the convenience of working from home with company-supplied technologies while being part of a culture that values diversity and inclusion. If you are fluent in both English and French and have a passion for helping customers succeed, this role is perfect for you. Join a team that prioritizes your growth and well-being.

Benefits

Comprehensive benefits package

Retirement savings plan

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

Work-from-home convenience

Qualifications

• Minimum six months of experience in customer service or sales.
• Strong computer navigation and technical skills.

Responsibilities

• Handle customer inquiries via calls or internet communication.
• Track and document customer information in databases.

Skills

Fluent in English

Fluent in French

Customer service experience

Strong problem-solving skills

Technical skills

Education

High school diploma or GED

Tools

iOS

macOS

Job description

Industry: Customer Service and Technical Support

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Why consider this job opportunity:

- Competitive base salary and performance-based incentives
- Opportunities for career growth and personal development
- Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance, and employee assistance program
- Work-from-home convenience with company-supplied technologies
- Company culture that values diversity, equity, and inclusion

What to Expect (Job Responsibilities):

- Handle customer inquiries and issues via inbound/outbound calls or internet communication
- Utilize call flow guide to provide assistance and resolve problems
- Track and document customer information in databases
- Offer additional products and services to enhance customer success

What is Required (Qualifications):

- Fluent in both written and spoken English and French
- High school diploma or GED
- Minimum six months of experience in customer service or sales
- Quiet and distraction-free work environment for remote work
- Strong computer navigation and technical skills
- High-speed internet and smartphone access

How to Stand Out (Preferred Qualifications):

- Experience with iOS, macOS, or similar technology
- Proficiency in multitasking and fast-paced environments
- Eagerness to learn new technologies
- Strong customer service and problem-solving skills

#CustomerService #TechnicalSupport #Bilingual #French #English

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