Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Calgary; Remote; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking passionate individuals for a remote customer service role. This position offers a competitive salary and performance-based bonuses, alongside comprehensive benefits including medical and dental insurance. Ideal candidates will be bilingual in English and French, possess strong customer service skills, and thrive in a fast-paced environment. With opportunities for personal and professional development, this role is perfect for those eager to grow in the customer service field while enjoying the flexibility of remote work. Join a team that values respect and equal opportunity in the hiring process.

Benefits

Paid Training

Comprehensive Benefits Package

Retirement Savings Plan

Employee Assistance Program

Qualifications

• Minimum of six months of customer service or sales experience.
• Quiet and distraction-free work environment for remote positions.

Responsibilities

• Handle customer inquiries and issues via calls or internet communication.
• Utilize call flow guide to assist and resolve problems.

Skills

Fluent in English

Fluent in French

Customer Service Skills

Technical Support Skills

Multitasking

Education

High School Diploma or GED

Tools

iOS

macOS

Database Management

Job description

Industry: Customer Service/Technical Support in the Remote Workforce

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Why consider this job opportunity:

- Competitive salary based on the position offered
- Incentives and performance-based bonuses
- Paid training
- Opportunities for personal and professional development
- Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance, and employee assistance program

What to Expect (Job Responsibilities):

- Handle customer inquiries and issues via inbound/outbound calls or internet communication
- Utilize call flow guide to provide assistance and resolve problems
- Document and retrieve information in databases
- Offer additional products and/or services to support customer success

What is Required (Qualifications):

- Fluent in both written and spoken English and French
- High school diploma or GED
- Minimum of six months of customer service or sales experience
- Quiet and distraction-free work environment for remote positions
- Exceptional service skills
- Strong computer navigation and IT knowledge; familiarity with iOS and/or macOS preferred
- High-speed internet and smartphone

How to Stand Out (Preferred Qualifications):

- Type of experience or interests
- Years/months of experience
- Required education/licensing/certifications
- Proficiency in fast-paced multitasking
- Eagerness to learn new technologies
- Personal qualities/skills important to the role (tech, service, etc.)

#CustomerService #TechnicalSupport #RemoteWork #Bilingual #FrenchEnglish

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