Bilingual Clinical Coordinator

Alio Health Services; Ottawa; Remote; CAD 50,000 - 80,000; Full time

Job summary

An established industry player in pharmaceutical support is seeking a Bilingual Clinical Coordinator to enhance patient care through effective communication and service organization. This entry-level remote role offers the chance to work with a global leader in innovative medicines. You will play a vital role in reviewing data, identifying potential adverse events, and ensuring compliance with industry regulations. If you are eager to make a positive impact on patients' lives and thrive in a collaborative environment, this opportunity is perfect for you. Competitive salaries and comprehensive benefits await you!

Benefits

Comprehensive benefits

Competitive salaries

Qualifications

• College degree or equivalent required.
• Intermediate bilingual proficiency in English and French, both written and oral.

Responsibilities

• Perform detailed reviews of data files for Patient Support Programs.
• Identify and prepare reports for potential Adverse Events.
• Ensure compliance with pharmacovigilance regulations.

Skills

Bilingual proficiency in English and French

Ability to work in a cross-functional team

Proficiency in Word and Excel

Strong relationship-building skills

Discretion and sound judgment

Education

College degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title: Bilingual Clinical Coordinator

Date: May 5, 2024

Location: Ottawa, ON, Montreal, QC

Remote: Yes

Business Unit: Health

Department: Pharma Patient Support

Calian Patient Support Programs is seeking a full-time Bilingual Clinical Coordinator. The CC assists patients prescribed specific medications by their physicians, organizing and scheduling services offered by the patient support program while ensuring high-quality customer service.

This is an excellent entry-level, remote opportunity to support a global pharmaceutical company focused on innovative medicines. This contractual position runs from June 2025 to January 2027. If you are bilingual and eager to make a positive impact on patients' lives, apply today! Calian PSP offers competitive salaries and comprehensive benefits to all employees.

Accountabilities

1. Perform detailed reviews of multiple data files from External Service Providers for selected Patient Support Programs (PSP).
2. Identify potential Adverse Events (AEs) within data files.
3. Prepare AE reports for each identified AE.
4. Review report quality meticulously and submit AE reports to local DS&E.
5. Reconcile case numbers provided by DS&E.
6. Track all AE reports with corresponding case numbers for quarterly reconciliation by PSP.
7. Ensure compliance with global and local procedures, regulations, standards, and guidelines related to pharmacovigilance.
8. Support ongoing projects within the Health Management team.
9. Perform other duties as required.

Competencies

• Ability to work effectively in a cross-functional team.
• Proficiency in Word and Excel.
• Ability to build and maintain strong relationships with patients, healthcare professionals, and caregivers.
• Respond diplomatically and professionally to internal and external clients.
• Discretion, maturity, flexibility, and sound judgment.
• Ability to manage deadlines efficiently.
• Flexibility to adapt to changing needs.

Qualifications

• College degree or equivalent.
• Intermediate bilingual proficiency in English and French, both written and oral.

Working Conditions and Job Requirements

• Mobility to work in an office environment and operate standard office equipment.
• Ability to lift and carry items weighing up to 30 pounds.
• Maintain mental stamina to focus despite interruptions; good vision for reading printed materials and screens.
• Willingness to travel up to 10%, including weekends or overnight stays, and work extended hours as needed.