Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; London; Remote; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in customer service is seeking dedicated individuals for a remote position. This role offers a competitive salary along with a comprehensive benefits package, including medical, dental, and vision insurance. The company fosters a culture of diversity, equity, and inclusion while providing opportunities for career growth and personal development. Ideal candidates will be bilingual in English and French, possess strong customer service skills, and thrive in a fast-paced environment. Join a forward-thinking organization committed to supporting your success and well-being.

Benefits

Comprehensive benefits package

Retirement savings plan

Work-from-home convenience

Diversity and inclusion initiatives

Qualifications

• Minimum of six months of customer service or sales experience.
• Strong computer navigation and technology skills required.

Responsibilities

• Handle customer inquiries and issues via calls or internet communication.
• Document and retrieve information in databases.

Skills

Fluent in English

Fluent in French

Customer service experience

Computer navigation skills

Multitasking

Education

High school diploma or GED

Tools

iOS

macOS

Job description

Industry: Customer Service/Technical Support

Why consider this job opportunity:
- Competitive salary and potential for bonuses and incentives
- Opportunities for career growth and personal development
- Comprehensive benefits package, including retirement savings plan and medical, dental, and vision insurance
- Work-from-home convenience with provided technologies
- Company culture focused on diversity, equity, and inclusion

What to Expect (Job Responsibilities):
- Handle customer inquiries and issues via inbound/outbound calls or internet communication
- Utilize call flow guide to provide assistance and resolve problems
- Document and retrieve information in databases
- Offer additional products and services to support customer success

What is Required (Qualifications):
- Fluent in both English and French
- High school diploma or GED
- Minimum of six months of customer service or sales experience
- Quiet and distraction-free work environment for remote positions
- Strong computer navigation and technology skills, familiarity with iOS and/or macOS preferred
- High-speed internet and smartphone

How to Stand Out (Preferred Qualifications):
- Type of experience or interests
- Years/months of experience
- Required education/licensing/certifications
- Proficiency in fast-paced multitasking
- Eagerness to learn new technologies
- Personal qualities/skills important to the role (tech, service, etc.)

#CustomerService #TechnicalSupport #WorkFromHome #Bilingual #FrenchEnglish

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