Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON, [...]

ClaimsPro LP; Mississauga; Remote; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Bilingual Claims Service Representative for remote work. In this role, you will provide immediate assistance to policyholders reporting insurance claims, ensuring timely and service-oriented call handling. Your strong communication skills and commitment to quality will help you navigate customer inquiries and coordinate with vendors effectively. With a focus on continuous improvement, you will thrive in a dynamic environment that values adaptability and teamwork. If you are motivated and ready to make a difference in customer service, this opportunity is perfect for you.

Qualifications

• Completion of Insurance Institute courses preferred.
• Minimum 1-year administrative experience required.

Responsibilities

• Provide high-level personalized customer service.
• Assess claim information to determine next steps.

Skills

Bilingual (French and English)

Strong communication skills

Time management

Customer service

Adaptability

Education

Post-secondary education

Tools

Database management

ECS call reports

Job description

Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON, Canada)

Join ClaimsPro LP as a Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON, Canada).

Role Summary

Provide immediate, customer-focused assistance to policyholders reporting insurance claims. Document initial loss details and activities to ensure timely, service-oriented call handling. Determine if immediate adjuster attention is required based on protocol and coordinate with vendors as needed.

Shift Details

• Shift work on a seven-day rotating basis between 12AM to 8AM.
• Training scheduled from 4PM to 12AM for 3-4 weeks.

Candidate Requirements

• Must be fully bilingual in French and English.
• This is a full-time position requiring 37.5 hours per week.
• Remote work requires high-speed internet (minimum 50 Mbps download and upload).

Preferred Qualifications

Completion of Insurance Institute courses such as Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12), and Principles and Practices (C11) is preferred.

Training & Work Environment

Initial training will be conducted in-office; post-training, shifts can be performed remotely.

Key Competencies

• Strong communication skills
• Team player with a focus on quality and customer service
• Excellent time management and organizational skills
• Respectful and trustworthy demeanor
• Sound judgment and ability to handle difficult customer situations
• Adaptability to changing work demands
• Dependability and responsibility
• Commitment to quality and continuous improvement
• High motivation and telephone etiquette

Responsibilities

• Review ECS call reports for proper termination and accuracy.
• Provide high-level personalized customer service.
• Arrange dispatch of adjusters or vendors when necessary.
• Handle inquiries and manage ECS menu operations.
• Maintain database of service lapses, analyze trends, and report to management.
• Assess claim information to determine next steps per client guidelines.

Education, Knowledge, and Experience

• Post-secondary education.
• Minimum 1-year administrative experience.
• Knowledge of insurance or related industry preferred.
• Strong computer and phone skills with a quick learning ability.
• Effective written and verbal communication in English and French.
• Attention to detail.

Work Conditions

SCM Insurance Services encourages applications from people with disabilities. Accommodations available upon request.

Additional Information

We do not accept unsolicited resumes from third-party recruiters. Resumes should be submitted directly by candidates.