Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading customer service provider in Calgary seeks bilingual candidates fluent in English and French for remote roles. Responsibilities include handling inquiries via calls or internet, documenting information, and providing assistance using a call flow guide. Applicants must have a high school diploma and six months of customer service experience. This position offers competitive salary, paid training, and a comprehensive benefits package.

Benefits

Competitive salary

Incentives and performance-based bonuses

Paid training

Comprehensive benefits package

Qualifications

• Minimum of six months of customer service or sales experience.
• Quiet work environment for remote role.
• High-speed internet and smartphone required.

Responsibilities

• Handle customer inquiries via calls or internet.
• Utilize call flow guide to resolve problems.
• Document and retrieve information in databases.

Skills

Fluent in English and French

Exceptional service skills

Strong computer navigation

Familiarity with iOS and/or macOS

Education

High school diploma or GED

Job description

Industry: Customer Service/Technical Support in the Remote Workforce

Why consider this job opportunity:

• Competitive salary based on the position offered
• Incentives and performance-based bonuses
• Paid training
• Opportunities for personal and professional development
• Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance, and employee assistance program

What to Expect (Job Responsibilities):

• Handle customer inquiries and issues via inbound/outbound calls or internet communication
• Utilize call flow guide to provide assistance and resolve problems
• Document and retrieve information in databases
• Offer additional products and/or services to support customer success

What is Required (Qualifications):

• Fluent in both written and spoken English and French
• High school diploma or GED
• Minimum of six months of customer service or sales experience
• Quiet and distraction-free work environment for remote positions
• Exceptional service skills
• Strong computer navigation and IT knowledge; familiarity with iOS and/or macOS preferred
• High-speed internet and smartphone

How to Stand Out (Preferred Qualifications):

• Type of experience or interests
• Years/months of experience
• Required education/licensing/certifications
• Proficiency in fast-paced multitasking
• Eagerness to learn new technologies
• Personal qualities/skills important to the role (tech, service, etc.)

#CustomerService #TechnicalSupport #RemoteWork #Bilingual #FrenchEnglish

We prioritize respecting candidate privacy and championing equal-opportunity employment. Central to our mission is partnering only with companies that echo this commitment. We strive to foster a fair, transparent, and secure hiring environment for all. Should you encounter any employer not adhering to these principles, please bring it to our attention immediately.