Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking dedicated candidates for remote inbound customer support. This role requires a minimum of one year of customer service experience and the ability to work flexible evening or overnight hours. Successful candidates will provide exceptional help with technical issues and maintain high customer satisfaction. There is an opportunity for career growth with competitive pay and comprehensive benefits, including medical and dental coverage.

Benefits

Flexible work-from-home

Performance-based incentives

Comprehensive benefits including medical and dental

DailyPay enrollment option

Engaging company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Quiet, distraction-free home work environment with high-speed internet.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Problem-solving skills

Proficiency in fast-paced multi-tasking

Education

High school diploma or GED

Job description

Why consider this job opportunity:

• Salary up to $21.49/hr, with performance-based incentives
• Opportunity for career advancement and growth within the organization, with 80% of management promoted from within
• Flexible work-from-home convenience with a supportive remote work environment
• Access to comprehensive benefits, including medical, dental, vision insurance, and paid time off
• DailyPay enrollment option to access pay early when needed
• Engaging company culture with networking opportunities and health and wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databasesMaintain broad knowledge of client products and/or services, such as smartphones, tablets, and computers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills and proficiency in fast-paced multi-tasking
• A quiet, distraction-free home work environment with high-speed internet

How to Stand Out (Preferred Qualifications):

• Technical support experience
• Familiarity with iOS and/or MacOS, or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• Experience in building customer relationships

#CustomerService #TechSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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