Customer Service Representative (Counter Sales)

WESCO Distribution; Winnipeg; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading distribution company in Winnipeg is seeking a Customer Service Representative (Counter Sales) to support customer inquiries, process payments, and resolve issues. Ideal candidates will have a high school diploma, 2-4 years of relevant experience, and strong interpersonal skills. This role requires effective communication and professional interaction with customers.,

Qualifications

• 2-4 years of relevant experience in customer service.
• Ability to handle customer complaints professionally.
• Solid skills in a diverse working environment.

Responsibilities

• Support customer inquiries and resolve problems.
• Process payments for cash account customers.
• Act as liaison between customers and departments.

Skills

Interpersonal skills

Effective communication skills

Attention to detail

Ability to work under pressure

Education

High School Degree or Equivalent

Associates’ Degree/College Diploma

Tools

MS Word

MS Excel

Email

Job description

Overview

As a Customer Service Representative (Counter Sales), you will handle all walk-in traffic to the branch, as well as respond to customer inquiries by telephone and/or e-mail. You will resolve mostly routine and some non-routine, more complex problems and communicate solutions or requested information to the customer. You will analyze a customer's service needs, find new business opportunities when possible, and work in conjunction with the Sales Team.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail