Customer Service Representative - Broadband

WESCO Distribution; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading distribution firm in Calgary is looking for a Customer Service Representative. In this role, you will handle customer inquiries via phone, email, and in person, resolving routine and complex issues. Candidates should have a High School Degree, preferably an Associates' Degree, and 2-4 years of relevant experience. Bilingual skills in English and French are required, along with strong interpersonal and communication abilities. This position demands attention to detail and the ability to work under pressure.

Qualifications

• 2-4 years of relevant experience required.
• Ability to work effectively in a diverse environment.
• Must handle pressure effectively.

Responsibilities

• Support customer inquiries through various channels.
• Process payments for cash account customers.
• Research and resolve customer issues.

Skills

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Computer literacy

Bilingual (English and French)

Education

High School Degree or Equivalent

Associates' Degree/College Diploma

Tools

MS Word

MS Excel

Email

Job description

We are seeking a Customer Service Representative to join our team in Calgary! As a Customer Service Representative, you will respond to customer inquiries by telephone, e‑mail and/or walk‑ins to provide inquiry or problem resolution. You will resolve mostly routine and some non‑routine, more complex problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back‑up support to sales counter with walk in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e‑mail
• English and French speaking required