Customer Service Representative

GoodWork Environmental Jobs; Vancouver; On-site; CAD 50,000; Full time

Job summary

A waste management company in Vancouver seeks a Customer Service Representative to support residential recycling collection. The role involves responding to customer inquiries, coordinating logistics, and reporting on service quality metrics. Candidates should possess excellent communication skills and a detail-oriented mindset. This is a permanent full-time job with a salary of $49,920.

Qualifications

• Experience or interest in recycling or sustainable waste management an asset.

Responsibilities

• Main customer service representative for residential collection services.
• Respond to customer inquiries and support dispatch and logistics teams.
• Report on key metrics to inform service quality.

Skills

Proficient computer & equipment skills

Customer Service skills

Detail oriented

Tools

Google Suite

Microsoft Office

Sharepoint

Job description

Overview

Recycling Alternative is a Social Purpose business, passionate about reducing waste in our community and committed to ‘Transforming Our Wasteful Ways’. We work with our clients and customers to manage & reduce their waste through best practices program design, innovation, information, education, engagement, including service delivery excellence. This position will support the implementation of key operational and customer service components for a significant residential curbside collection contract.

Responsibilities

Recycling Alternative (RA) will begin servicing the Multi-Unit Residential Building recycling collection in Downtown Vancouver and False Creek in early 2026. This position is the main customer service representative for the residential collection services. Most customer inquiries will come from property managers and designated on-site contacts, with some calls from residents and the general public about the service. This position will sit at the nexus of customer service and logistics, ensuring the operations respond to the service needs of the customers. This position will begin prior to the start of the contract to support the logistics team in finalizing site access details, coordinating jitney (pullout) services, and establishing customer service procedures. With the start of the contract, this position will respond to customer inquiries and support the dispatch and logistics teams with rerouting when necessary. As a key liaison between the customer and our operations team, you will be responsible for reporting on key metrics that will inform how we are doing as a team to service this contract. This role will also be cross trained to support the commercial collection operations of Recycling Alternative to provide back up support when needed.

Knowledge & Skills

• Proficient computer & equipment skills
• Software experience; Google Suite, Microsoft Office, Sharepoint
• Customer Service skills - confident speaking on the phone, in person, and over email
• Extremely detail oriented and thorough
• Experience or interest in recycling or sustainable waste management an asset

Soft Skills

• Creative problem-solving and Independent thinking
• Proactive & enthusiastic working style
• Professionalism, courteousness and strong service-based values
• Team player with a positive, collaborative attitude
• Highly effective and clear communicator

Working Conditions

• The position is a 40 hour per week permanent position. Monday to Friday 8.30am - 5:00pm schedule.
• Salary is $49,920
• Work location is the Recycling Alternative office located at 449 Industrial Avenue, Vancouver B.C.
• Work is primarily office-based, but may involve some customer visits out of the office

To apply for this position, please send your resume and cover letter to [e-mail], with “Customer Service Representative" as the subject line.

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