Customer Service Representative

Lifemark; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare management organization in Toronto is looking for a Customer Service Representative to provide exceptional service and administrative support. The role involves patient intake, scheduling appointments, and managing billing and insurance claims. Ideal candidates will possess strong organizational and communication skills. Lifemark offers a supportive and collaborative team environment with opportunities for professional growth within a nationally recognized company.

Benefits

Opportunity to work with a multi-disciplinary team

Supportive and collaborative administrative team

Positive and comforting work environment

Opportunities for growth

Nationally recognized brand with a strong digital presence

Qualifications

• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment.
• Previous experience in a physiotherapy or private health care clinic setting is an asset.
• Excellent communication (verbal and written) and interpersonal skills.

Responsibilities

• Answer telephone calls and greet patients and visitors.
• Coordinate accurate intake of patient information.
• Assist patients with completing paperwork at the clinic.
• Coordinate scheduling of patient appointments.
• Collect payment at time of service.

Skills

Organizational skills

Multi-tasking

Excellent communication skills

Interpersonal skills

Computer savvy

Data entry skills

Education

High School Diploma, G.E.D. or equivalent

Job description

Customer Service Representative – Lifemark Physiotherapy & Sport Medicine Rouge Valley

Status: Permanent Full-Time

Location: 2863 Ellesmere Road, Scarborough, ON

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Customer Service Representative(Care Coordinator) at Lifemark Physiotherapy & Sport Medicine Rouge Valley, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Customer Service Representative who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”, “We trust each other to do the right thing”, “We go the extra kilometre” and “We belong here”.

The Customer Service Representative is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Customer Service Representative is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Opportunities for growth within a national company
• Nationally recognized brand with a strong digital presence

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service and maintain accurate insurance claims to third party funders
• Complete data entry and billing for third party funders
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• Previous experience in a physiotherapy or private health care clinic setting is an asset
• Excellent communication (verbal and written) and interpersonal skills
• Computer savvy and data entry skills