Customer Service Representative

Collabera; Saint John; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading IT staffing firm in Canada is looking for candidates with customer service experience. Responsibilities include supporting service calls, processing leads, and prioritizing tasks. Ideal candidates will have knowledge of networking and PC applications; MAC experience is a plus. Comprehensive benefits are offered, including paid vacations and insurance plans.

Benefits

Paid vacations

Holidays

Medical, Dental and Vision insurance

401K retirement savings plan

Life Insurance

Disability Insurance

Qualifications

• Experience in customer service is essential.
• Knowledge of networking and PC applications required.
• MAC experience is a plus; training provided.

Responsibilities

• Support incoming service calls and email requests.
• Process supply and equipment leads via internal databases.
• Organize and prioritize tasks to meet business goals.

Skills

Customer Service Experience

Knowledge of Networking

PC Applications

MAC Experience

Job description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

REQUIREMENTS:

• Supporting incoming service calls, email requests, navigate field service provider calls based upon business needs and or customer requirements.
  
• Data entry, processing supply and equipment leads via internal databases.
• Organize and prioritize tasks striving to meet business goals and targets

EXPERIENCE:

• Customer Service Experience.
  
• Knowledge of Networking,PC Applications
• MAC Experience is an asset but not a requirement as training is provided.

Qualifications

• Customer Service Experience.
• Knowledge of Networking,PC Applications
• MAC Experience is an asset but not a requirement as training is provided.