Customer Service Representative

NRI Industrial Sales; Mississauga; On-site; CAD 56,000 - 62,000; Full time

Benefits offered by this job

Life Insurance

Extended Health Care

AD&D Insurance

RRSP

Three (3) paid sick days annually

Company events

Job summary

NRI Industrial Sales is seeking a Customer Service Representative for our Mississauga, ON location. You will support customers by phone and email, process orders, refunds and returns, and ensure accurate data and transactions.

The role requires attention to detail, reliability, and the ability to learn new systems. Training will be provided as part of onboarding, with a focus on delivering excellent service.

Qualifications

• 2+ years of experience
• Native or working-level proficiency in English
• College diploma or equivalent
• Previous experience in customer service, administration, or a customer-facing role
• Experience with order-entry, CRM, ERP, eCommerce, or other business systems is considered an asset

Responsibilities

• Handle inbound and outbound customer calls professionally
• Respond to inquiries and escalate complex issues
• Coordinate with Sales, Shipping, Warehouse, Finance to address inquiries
• Enter and process customer orders accurately
• Process refunds and returns per procedures
• Document and resolve customer service issues
• Perform data entry and related admin duties
• Support other related duties as needed

Skills

Computer skills

Attention to detail

High-volume work

Phone & email communication

Reliable & organized

Learning new systems

Verbal communication

Written communication

Education

College diploma or equivalent

Tools

CRM

ERP

eCommerce

Job description

Job Title: Customer Service Representative

Job Type: Full-time, Permanent, In-Person

Compensation: $56,000 - $62,000

About Us

NRI Industrial Sales specializes in industrial asset recovery and the resale of industrial MRO, equipment, and machinery. We help manufacturers and industrial organizations maximize value from surplus assets while supporting sustainability through reuse and redistribution rather than disposal. Headquartered in Mississauga, Ontario, with operations in Canada, the United States, and the Middle East, NRI works with clients across a wide range of industries to recover, manage, market, and sell surplus industrial assets.

Position Summary

NRI Industrial Sales is seeking a reliable and customer-focused Customer Service Representative to join our Customer Service team. The successful candidate will support customers primarily by phone and email, process customer orders, refunds and returns, respond to general inquiries, and ensure customer information and transactions are handled accurately and efficiently.

This role is well suited to someone who is comfortable working with a steady volume of customer calls and administrative tasks, has strong attention to detail, and is confident in learning new systems and processes. Training will be provided as part of the onboarding process.

This posting is for an existing vacancy. The position is being added to our Customer Service team as the team continues to grow.

Key Responsibilities

• Handle inbound and outbound customer calls as required, providing professional service.
• Respond to customer inquiries and elevate more complex questions or issues to the appropriate team member.
• Coordinate with Sales, Shipping, Warehouse, Finance, and other internal teams as required to address customer inquiries and order-related matters.
• Accurately enter and process customer orders while ensuring all information is complete and up to date.
• Process customer refunds and returns in accordance with established company procedures.
• Follow established customer service procedures and ensure issues are appropriately documented and followed through to resolution.
• Complete data entry and other administrative duties related to customer service operations.
• Perform other related duties as required based on business needs.

Qualifications

• 2+ years of experience
• Native or working-level proficiency in English.
• College diploma or equivalent.
• Previous experience in customer service, administration, or a customer-facing rol.
• Experience with order-entry, CRM, ERP, eCommerce, or other business systems is considered an asset.

Skills

• Strong computer skills with the ability and willingness to learn new systems, software, and processes.
• High attention to detail with a strong focus on accuracy.
• Ability to manage repetitive and high-volume tasks with consistency.
• Comfortable communicating with customers by phone and handling a steady volume of inbound and outbound calls.
• Excellent verbal and written communication skills.
• Eager to learn, receptive to feedback, and willing to ask questions when needed.
• Reliable, organized, and able to consistently follow established processes and procedures.

At NRI, we believe work should be both rewarding and enjoyable. In addition to a competitive compensation package, employees enjoy:

• - Life Insurance
• - Extended Health Care
• - AD&D Insurance
• - RRSP
• - Three (3) paid sick days annually
• - Company events, team-building activities, and employee recognition programs

NRI Industrial Sales is committed to providing equal employment opportunities and accommodations throughout the recruitment process in accordance with applicable legislation.

AI Use in Recruitment

We use LinkedIn to advertise this position and manage applications. LinkedIn may use or provide AI-enabled features as part of its platform. NRI does not rely on LinkedIn or its AI-enabled features to screen or select candidates. Applications are reviewed by our Human Resources team, and final hiring decisions are made by our team. Interviews may be recorded and transcribed using Google Gemini's AI transcription functionality. Candidates will be informed prior to recording.