Customer Service Representative

Kibbi; Calgary; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

RRSP matching

Employee pricing on company products

Weekday schedule 8:00 AM – 4:30 PM

Stable, long-term career opportunity

Family-oriented culture

Job summary

Kibbi in Calgary, AB is seeking an onsite Customer Service Representative to manage relationships with B2B customers, process orders, and coordinate communications across production, shipping and internal teams. You will work in a manufacturing setting, handle ERP order processing, prepare production paperwork and provide timely updates on orders and deliveries.

This role requires strong communication, accuracy, and teamwork, with a Monday–Friday schedule and a compensation range of CAD

Qualifications

• Experience in customer service, client services, order management, or a related role.
• Experience in manufacturing, industrial, warehousing, logistics, or distribution environments is a strong asset.
• Exceptional verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Attention to detail and commitment to accuracy.
• Accountability, reliability, and excellent attendance.
• Proficiency with Microsoft Office, including Excel.
• Experience in manufacturing, industrial, warehousing, logistics, or distribution environments is a strong asset.
• Customer-focused mindset with proactive follow-up and responsiveness.
• Ability to work independently while contributing positively to a team environment.

Responsibilities

• Respond to and triage customer inquiries via phone and email.
• Build and maintain relationships with B2B customers, retailers, dealers, and distribution centres.
• Provide customers with order updates, shipment information, and delivery status updates.
• Process customer orders accurately within the company's ERP system.
• Prepare production paperwork, labels, work instructions, and supporting documentation.
• Coordinate with manufacturing, production, shipping, and internal departments to ensure customer needs are met.
• Investigate and resolve customer issues while maintaining a positive customer experience.
• Proactively communicate updates to customers, particularly when delays or challenges arise.
• Follow up consistently to ensure customer inquiries and concerns are fully resolved.
• Maintain accurate records of customer interactions, orders, and documentation.
• Support internal administrative functions related to order management and production processes.
• Contribute to a collaborative and team-oriented office environment.

Skills

Customer service

Order management

Communication skills

Excel

Organizational skills

Attention to detail

Teamwork

Tools

Excel

Job description

We're looking for an onsite Customer Service Representative in the manufacturingindustry. Our client is a proudly Canadian, family-owned organization with over70 years of success and a reputation for quality, stability, and exceptionalcustomer service. Known for their strong employee retention and supportiveculture, many team members have built careers spanning 15+ years with thecompany. The Customer Service Representative in Calgary, AB will be responsiblefor managing customer relationships, processing orders, coordinatingcommunications, and ensuring customers always receive exceptional service.

Customer Service Representative responsibilities:

• Respond to and triage incoming customer inquiries via phone and email
• Build and maintain strong relationships with B2B customers, retailers,dealers, and distribution centres
• Provide customers with timely order updates, shipment information, anddelivery status updates
• Process customer orders accurately within the company's ERP system
• Prepare production paperwork, labels, work instructions, and supportingdocumentation
• Coordinate with manufacturing, production, shipping, and internal departmentsto ensure customer needs are met
• Investigate and resolve customer issues while maintaining a positive customerexperience
• Proactively communicate updates to customers, particularly when delays orchallenges arise
• Follow up consistently to ensure customer inquiries and concerns are fullyresolved
• Maintain accurate records of customer interactions, orders, and documentation
• Support internal administrative functions related to order management andproduction processes
• Contribute to a collaborative and team-oriented office environment

The successful candidate has:

• Previous experience in customer service, client services, order management,customer support, or a related role
• Experience in a manufacturing, industrial, warehousing, logistics, or distributionenvironment is considered a strong asset.
• Exceptional verbal and written communication skills
• Proven ability to build positive customer relationships and deliver outstanding service
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Experience working in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Accountability, reliability, and excellent attendance
• Sound judgment and the ability to assess situations and make decisions independently
• Proficiency with Microsoft Office, including Excel, and comfort learning new systems and technology
• Experience in manufacturing, industrial, warehousing, logistics, or distribution environments is considered a strong asset
• Customer-focused mindset with a reputation for proactive follow-up and responsiveness
• Ability to work independently while contributing positively to a team environment

Compensation and benefits:

• The discussed salary range is $50,000 - $55,000
• Comprehensive medical, dental, and vision benefits
• RRSP matching program
• Employee pricing on company products
• Monday to Friday schedule, 8:00 AM to 4:30 PM
• Stable, long-term career opportunity with a highly respected Canadian manufacturer
• Supportive, family-oriented culture with minimal office politics and a strong focus on employee retention

Candidates must be legally authorized to work in Canada.