Client Services Coordinator - 14 Month Maternity Coverage

Nri 3pl; Brampton; Hybrid; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Staff purchase program

Staff benefits plan

RRSP match

Flexible work environment

Internal opportunities

Job summary

NRI is seeking a Client Services Coordinator for a 14‑month maternity coverage. You will act as the main liaison between clients and NRI operations, coordinating order processing, responding to inquiries, and ensuring SLA alignment.

This role supports a fast‑paced, collaborative team focused on accuracy and customer satisfaction. You will work in a warehouse/transport environment, utilizing Outlook and MS Office, with opportunities to grow within the organization and participate in employee

Qualifications

• Proficiency with internal and external software systems.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and follow through with minimal direction.

Responsibilities

• Serve as liaison between clients and NRI operations, communicating priorities.
• Manage client interactions, troubleshoot issues, and coordinate with departments.
• Coordinate inventory flow with the Inventory Team and VAS.
• Ensure client SLAs are clearly communicated to the operations team.
• Adhere to NRI safety rules, SOPs and security protocols.
• Support a flexible, team‑oriented environment and participate in staff programs.

Skills

Tech proficiency

Communication

Multitasking

Process improvement

Pressure management

Tools

Outlook

MS Office

Job description

Client Services Coordinator - 14 Month Maternity Coverage

#26-231

Job Description

A Day in the Life

As a Client Services Coordinator, you will play an important part in performing all functions related to the processing of orders and receipts through the facilities to meet client expectations acting as a primary liaison. You'll be working with products from some awesome clients that are heavily involved in the active lifestyle.

Note this role is temporary until December 2027 with the opportunity for extension or becoming permanent.

What does success look like in this role?

The ideal candidate can easily adapt and be resourceful within a fast-paced environment to support the day-to-day execution of client needs and requirements. They are solutions orientated, will remain calm when the pressure is on and will roll up their sleeves to get the job done. They enjoy working within a dynamic, positive, and energetic team while supporting our "we are one team" ethos.

All About You

What You’ll Bring to the Role:

• Excellent technical capabilities with proficiency to learn internal and external software systems
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
• Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety
• Ability to work under pressure, be flexible and adapt to changing priorities.

The Must Haves:

• Experience in a warehouse or transportation environment in administration, coordinator, clerk, or dispatching role a plus
• An understanding of Microsoft Office applications, specifically Outlook

Things You Will be Doing

• Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities
• Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments
• Coordinates flow of inventory with Inventory Team and VAS (Value Added Services)
• Ensures client SLA's are communicated to the operations team
• FollowingNRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
• Performs other duties as requested
• Staff purchase program -- wear the brands you love!
• Staff benefits plan -- chose the benefits that are right for you!
• Flexible and fun work environment -- work hard and play hard!
• Internal opportunities -- we believe in growing our own!
• RRSP Match

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are selected for an interview there are accommodations upon request. We consult with applicants and provide suitable accommodations. If someone would like an accommodation they can reach out to our team in the following ways: [e-mail] or 604-336-8144.

Area of Interest

Client Services and Accounts

Position Type

Full Time

Hourly

Remote Position

On-Site

undefined

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.