Bilingual (FRENCH) Client Success Representative

Altis Technology; Mississauga; Hybrid; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Bonus program

Vacation time

Health and dental benefits

Job summary

Altis Technology is hiring a Customer Service Representative in Mississauga, ON. The role focuses on managing dedicated B2B customer accounts, communicating primarily via email and EDI, and collaborating with sales to fulfill orders.

Training will cover technical product knowledge, with the expectation of onsite work for about six weeks followed by a three-day-per-week hybrid schedule. A 60k–65k CAD base salary with a 10% bonus and benefits after 90 days are offered.

Qualifications

• 1+ year of B2B customer service, account support or order management experience.
• Exposure to ERP, order-entry or EDI systems is an asset.
• Strong English communication; French is an asset.
• Technical aptitude and ability to learn new products.
• Dependable, accountable with strong relationship skills.
• Willingness to work onsite for training and then 3 days/week onsite.
• Experience supporting customer accounts through to order completion.

Responsibilities

• Own dedicated customer accounts and manage inquiries and orders through to completion.
• Communicate with customers primarily via email and EDI, with ~5–6 calls daily.
• Partner with sales reps to support customer needs and attend account meetings.
• Monitor a shared service inbox while balancing individual responsibilities.
• Learn technical product information through comprehensive training.

Skills

B2B customer service

Account support

Order management

English communication

French an asset

Technical aptitude

Relationship building

Onsite training commitment

Team collaboration

Tools

ERP systems

EDI systems

Order-entry systems

Job description

Location: Mississauga, ON (Laird Road & Ridgeway Drive), Hybrid, 3 days onsite and 2 days remote after approximately 6 weeks of onsite training
Language: Strong written and spoken English required, French is preferred but not mandatory
Background Check Requirement: Criminal background check and validated professional references required

About the Opportunity

Are you a customer service professional who enjoys building relationships, taking ownership of accounts and seeing requests through from start to finish? We're hiring a permanent Customer Service Representative to join a close-knit team within a well-established organization in the industrial distribution sector.

This isnt a traditional high-volume call centre role. Youll manage dedicated B2B customer accounts, work closely with sales representatives and support customers primarily through email, EDI and order-management systems. Youll also receive hands-on training to build specialized product knowledge, so previous industry experience isnt required.

Whats In It for You

Youll join a collaborative, personable team where dependability and ownership are valued. Along with a $60,000 to $65,000 base salary, youll be eligible for a 10% bonus, three weeks of vacation, five additional PTO days, health and dental benefits after 90 days and a pension plan.

Your Responsibilities

• Youll take ownership of dedicated customer accounts, managing inquiries and orders through to completion.
• Youll communicate with customers primarily through email and EDI systems, with approximately five to six calls per day.
• Youll partner closely with sales representatives to support customer needs and may participate in account meetings.
• Youll monitor and respond to a shared customer service inbox while balancing your individual account responsibilities.
• Youll learn technical product information, including measurements and schematics, through comprehensive training.

Skills and Qualifications

• 1+ year of B2B customer service, account support, order management or similar experience.
• Experience owning or supporting customer accounts and following orders through to completion.
• Exposure to ERP, order-entry and/or EDI systems is an asset.
• Strong written and spoken English communication skills, with written and spoken French considered an asset.
• Technical aptitude, attention to detail and an ability to learn unfamiliar products and specifications.
• A dependable, accountable approach with strong relationship-building and collaboration skills.
• Ability to work fully onsite for approximately six weeks of training and three days per week thereafter.

Note from the Hiring Manager

We're looking for someone who takes real ownership of their customers, enjoys being part of a small team and is curious enough to learn the technical side of our products. You dont need to know our industry coming in, well teach you.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.