Customer Service Representative

Altis Technology; Vaughan; Hybrid; CAD 52,000 - 56,000; Part time

Job summary

Altis Technology in Vaughan, Ontario is seeking a Customer Service Representative to join its operations team. The role emphasizes accurate order processing, timely communication, and delivering exceptional customer support.

You will collaborate with internal departments and external customers in a fast-paced environment, handling inquiries by phone, email, and CRM systems. Strong communication, attention to detail, and responsiveness are essential for success.

Qualifications

• 35 years of experience? (Note: ensure alignment with ad wording)
• Exceptional bilingual communication in English and French, written and spoken
• Ability to manage multiple priorities while delivering accurate order processing

Responsibilities

• Respond to customer inquiries about product availability, pricing, scheduling, and order status
• Process and manage customer orders with accuracy and timely follow-up
• Coordinate with internal departments to resolve issues and maintain smooth order flow
• Monitor order activity and proactively communicate delays or concerns
• Assist customers with solutions and product recommendations based on needs
• Maintain records and assist with backend order maintenance and documentation
• Support process improvements and undertake additional projects as required

Skills

English & French communication

Salesforce experience

Multitasking

Team collaboration

Tools

CRM (Salesforce)

Job description

Location: Vaughan, Ontario (2 days on site, 3 days remote)
Language: English + French, both written and spoken.
Background Check Requirement: May be required as part of the hiring process
Contract: 6 months with potential for extension or permanency.
Pay Rate:$26.00/hour
Hours:Monday to Friday 8am-5pm.

About the Opportunity

Our client in the manufacturing and distribution sector is seeking a Customer Service Representative to join their operations team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer support.

Working closely with internal departments and external customers, you will play a key role in ensuring accurate order processing, timely communication, and a seamless customer experience. This is an opportunity to contribute to a collaborative team where responsiveness, attention to detail, and strong communication skills are highly valued.

Whats in it for You

Youll gain valuable exposure to customer operations, order management, and cross-functional collaboration within a dynamic environment. This role offers the opportunity to build strong industry knowledge while working alongside teams that value teamwork, accountability, and continuous improvement.

Youll be part of a supportive environment where initiative and customer-focused thinking are recognized. Its an excellent opportunity for someone looking to grow their experience within customer service and operations.

Your Responsibilities

• Youll respond to customer inquiries related to product availability, pricing, scheduling, and order status through phone, email, and internal systems
• Youll process and manage customer orders while ensuring accuracy and timely follow-up
• Youll coordinate with internal departments to resolve issues and maintain smooth order flow
• Youll monitor order activity and proactively communicate potential delays or concerns
• Youll support customers by identifying solutions and recommending products or alternatives based on their needs
• Youll maintain accurate records and assist with backend order maintenance and documentation
• Youll contribute to process improvements and support additional projects as required

Skills and Qualifications

• 35 years of experience in customer service, inside sales, or a related support role within a fast-paced environment
• Exceptional communication skills in English and French, written and spoken.
• Strong customer service mindset with the ability to manage multiple priorities effectively
• Excellent organizational skills and attention to detail
• Strong computer proficiency; experience with CRM systems such as Salesforce is considered an asset
• Ability to work collaboratively across teams while maintaining professionalism and responsiveness
• Industry exposure within manufacturing, distribution, or technical products is considered an asset

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.