Customer Service Representative

Saint Gobain Cristaleria, SL; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading construction materials firm in Calgary is seeking a Customer Service Representative to manage customer inquiries, process orders, and maintain customer accounts efficiently. The ideal candidate should have over 2 years' experience in a similar role, excellent communication skills, and a proactive approach to customer satisfaction. Kaycan offers a dynamic work environment and a comprehensive benefits package to support employee wellness. Join us to contribute to our growth and success!

Benefits

Excellent healthcare options

Parental leave

Tuition Reimbursement

Pet insurance options

Qualifications

• 2+ years’ experience in a similar role dealing with customers in-person.
• Strong team player able to maintain lasting relationships.
• Proactive and positive approach in customer service.

Responsibilities

• Process customer orders with accuracy and efficiency.
• Address client inquiries regarding order status.
• Investigate and troubleshoot customer service issues.

Skills

Customer service skills

Problem-solving

Excellent communication

Organizational skills

Tools

Oracle CRM

Job description

Kaycanhas an exciting career opportunity for aCustomer Service Representativebased in Calgary to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and emails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

• Be an all-around professional who can understand customer needs and advise best solutions for a positive customer experience
• Process customer orders with accuracy and efficiency in accordance with standard procedures including taking payments within the branch (customer facing)
• Address client inquiries regarding order status and complete order adjustments in a timely manner
• Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary
• Liaise with head office and other branches to solicit inventory to meet customers’ needs
• Updating, referencing and maintaining customer accounts in our inventory/CRM system
• Investigate and troubleshoot customer service issues and offer solutions to our customers to achieve their goals
• Directing customer leads to outside sales and creating new customer accounts for sales team
• Process and apply refunds/returns for customer accounts
• Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
• Maintain customer data and update changes to existing accounts in the corporate database
• Address client inquiries regarding status of orders, payment, refunds, etc
• Verify pricing and availability of product
• Forward customer leads and liaise with outside sales
• Updating and referencing the company’s CRM system (Oracle)
• Supply and inform clients of pricing, credit terms as well as entering orders in system
• Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals.

Is this job for you ?

Here is what’s important to have to apply:

• Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
• Proactive & positive to think like a customer, act like an owner, provide solutions and execute with impact
• 2+ years’ experience in a similar role dealing with customer in-person
• Exceptional verbal and written communication skills
• Strong problem identification and resolution skills
• Excellent organizational skills and attention to detail
• Enjoys working in a fast-paced customer facing environment.

A little more about us

We provide unique options to fit your unique lives! Our Total Rewards Program offers a total approach to well-being!

Our amazing benefits and programs include, but are not limited to:

• Excellent healthcare options:Medical, vision, prescription & dental
• Family Focus & Balance:Parental leave, paid time-off, and Employee Assistance Program
• Financial Security:Company-funded Retirement Accumulation Plan - Registered Retirement Savings Plan (RRSP), Deferred Profit-Sharing Plan (DPSP), Tax-Free Savings Account (TFSA) andEmployee Stock Purchase Program (PEG)
• Tuition Reimbursement:Continuing education for every season of your career
• Employee Recognition Programs
• LiveWell:Rewarding you for living a healthy lifestyle
• Be Well Be You: Our comprehensive benefits, resources, and programs platform to help you and your family be well, wherever you are in life (Emotional, Physical, Financial, and Social)
• Pet insurance options:Insurance plan & prescription discount program for your furry friends
• Perks & Savings Program :access to thousands of gift cards, in-store and online discounts, as well as cashback offers.

To make sure nothing is forgotten

In 2022, Kaycan was acquired by Saint-Gobain , marking a new chapter in its history. This acquisition by a global leader in lightweight and sustainable construction strengthened Kaycan’s position in the North American market. Saint-Gobain, with its strategic investments and commitment to sustainability and innovation, has brought a new dimension to Kaycan’s expertise and reach, while preserving the legacy and core values of the family business.